Jesse Libby Email & Phone Number

Boston, Massachusetts, Us

• Main point of contact for over 300 corporate and invidual company clients.• Routinely followed up on all outstanding receivables/invoices via email and phone.• Responsible for office inventory management.• Monitored employee time sheets. • Maintained and organized company databases and client folders.• Organized and scheduled staff and client meetings. • Created invoices and audited contract rates for each client to ensure invoice accuracy. • Conducted basic bookkeeping via Quickbooks and worked with clients to resolve discrpencies. • Created and maintained e-mail marketing lists via Constant Contact.• Responsible for creating, organizing, submitting and following up on Form 1099s

Quincy, Ma, Us

Started as a liaison between corporate headquarters and the New York sales staff in order to maintain a seamless transition of new clients over to the Granite platform.•Became one point of contact for over 50 multi-location national business accounts including Lacoste, Whataburger Restaurants, GNC, Forever21, Red Roof Inns, and Arbitron.•Managed over 14,000 phone and DSL lines, in addition to other communication services.•Worked daily with clients IT department as well as internal operations in order to maintain communication between company and client.•Responsibilities included but not limited to: project management of new data and DSL installation rollouts, troubleshooting repairs to existing services, billing inquires, cost analysis, monthly minute reporting, daily custom reports, quotes, as well as answering general client inquiries and research.•Worked internally with sales, operations, and the CEO to maximize revenue and increase client retention rates.•Orchestrated cross functional weekly meetings with customer’s IT department and key stakeholders via a conference bridge to review all current projects, ensuring proper coordination on all ends.•Assisted in training new hires on company software as well as other daily job responsibilities.

• Managed daily front-end duties which consist of: opening and closing registers, depositing and withdrawing money to maintain cash levels for all terminals, provided associate and customer assistance• Trained new associates on terminals and service/return desk functions• Responsible for resource scheduling, including coordinating breaks for cashiers

• Assisted event staff in the promotion of social events• Helped raise funds towards the preservation of the city of Brockton’s historical artifacts

• Worked in a marketing research group• Contacted company clients and administered a survey via telephone in order to obtain feedback for possible website improvements • Performed analysis on client feedback and produced a database to maintain records• Presented project results to director of marketing