Jesse Lowenberg Email & Phone Number

California, United States

Remote

Successfully managed the day-to-day operations of a SaaS product support team, addressing escalated issues promptly and ensuring high customer satisfaction.Administered the company help desk, providing level II technical support to internal and external users through phone, chat, and email channels. Utilized Atlassian JIRA and Confluence products for platform documentation and efficient issue escalation.Collaborated cross-functionally with developer, product manager, and delivery teams to address client needs, ensuring seamless integration and optimal performance of systems.Authored and maintained comprehensive client-facing platform documentation, contributing to enhanced user understanding and system efficiency.Conducted local and remote platform training sessions for client-side volunteers, paid staff, and executives, facilitating effective adoption of the technology.Effectively provisioned and remotely managed 300+ deployed computers and iOS devices across North America using Apple's Device Enrollment Program (DEP), ensuring standardized and secure configurations.Managed the company's inventory of assets for client use, coordinating logistics for delivery and maintaining accurate records of equipment.Identified, tested, and launched 3rd party hardware peripherals to continuously improve platform usability, incorporating root cause analysis and performance metrics to drive strategic enhancements.

San Francisco Bay Area

San Francisco, Ca

Orchestrated all aspects of family and individual membership sales, including direct acquisition and renewals, contributing to sustained growth in membership numbers.Led and supervised a dedicated membership team, overseeing the stewardship of 25,000+ households through effective communication channels such as phone, email, and in-person interactions.Ensured the timely and accurate fulfillment of all membership benefits, enhancing the overall member experience and satisfaction.Developed and monitored an annual budget for revenue and expenses associated with membership sales and cultivation, optimizing financial outcomes.Organized and executed member programs aimed at increasing engagement and retention, fostering a sense of community among members.Managed data resources to guarantee the availability of accurate reports for all stakeholders, facilitating informed decision-making processes.Spearheaded the development of direct mail solicitation campaigns, managing creative development, planning, and analysis to drive successful fundraising efforts.Collaborated seamlessly with the Marketing, Development, and Guest Services departments to ensure that members received the best possible experience and integrated feedback for continuous improvement.Contributed to Zoo publications, serving as a content manager for membership information on the Zoo's website, enhancing the public's understanding of membership activities and benefits.

San Francisco, California, United States

Conducted ongoing training sessions for sales associates, office assistants, and key staff members, ensuring a well-informed and skilled team to drive effective membership engagement.Collaborated with the Membership Director in the planning and execution of membership events and promotions, actively contributing to the growth and success of the membership program.Prepared comprehensive contracts and written agreements associated with membership events, ensuring clarity and adherence to organizational guidelines.Managed the membership Twitter account and assisted in executing online promotional campaigns via Facebook and other social media platforms, enhancing the organization's online presence.Processed all membership gifts with a commitment to maintaining strict quality control guidelines for accurate and reliable data entry.Generated receipts, and acknowledgment letters, and coordinated the delivery of benefits packets to new and returning members, fostering positive member experiences.Provided responsive customer service support for all member requests via phone, email, and in-person interactions, demonstrating a commitment to member satisfaction.Efficiently processed membership gift revenue and conducted lead reconciliation research in collaboration with department managers, ensuring accurate financial records and reporting.

San Francisco, Ca

Spearheaded the planning and execution of special events and member-only parties, demonstrating strong organizational skills and attention to detail to ensure successful and memorable experiences.Took on the role of copywriter and editor for communication blasts, including email and social media, ensuring clear and compelling messaging that resonates with the target audience.Provided high-quality customer service through phone, email, and onsite sales points, resolving member issues promptly and professionally, contributing to overall member satisfaction.Played a key role in promoting and selling memberships using a variety of genuine and sincere approaches, effectively anticipating potential members' needs to drive membership growth and engagement.

San Francisco, Ca

Assisted the Guest Services management team in the daily operation of the museum's pay line and public floor, ensuring a seamless and positive experience for visitors.Oversaw the public floor during special events and private parties, demonstrating leadership skills in managing diverse activities and maintaining a welcoming environment.Successfully executed special projects to enhance departmental operations and contributed to the development of operating guidelines, ensuring efficient and standardized procedures.Managed the processing of tickets, membership sales, and group orders using Galaxy Gateway and other Customer Relationship Management (CRM) systems, ensuring accurate and efficient transactions.Served as a liaison between Guest Services and Membership departments, fostering smooth communication and ensuring industry-leading service for members on the public floor, enhancing the overall visitor experience.

San Francisco Bay Area

Santa Clara, Ca

Bachelor Of Arts (B.A.), Radio And Television

Activities and Societies: KSFS Radio StationEmphasis in writing and business mangement

Education record

Continued Education In Project Management