Jesse Lutze Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Results-driven marketing professional specialising in customer experience (CX) strategies and driving business growth. Currently a key member of the marketing team at CoreLogic Australia, with a focus on managing the Voice of Customer (VOC) program within the CX Team.Passionate about transforming customer insights into actionable plans, I analyse and interpret feedback to enhance satisfaction and loyalty. Collaborating with cross-functional teams, I assist in developing and deploying data-driven strategies that elevate our products and services, leveraging VOC data for impactful decision-making.With a keen eye for detail and a knack for digital marketing and content creation, I not only manage the VOC program but also create various customer-facing content, including engaging videos tutorial videos. These initiatives play a vital role in capturing the attention of our target audience and amplifying our brand's message.Furthermore, I excel in crafting seamless customer journeys that encompass multiple touchpoints and deliver consistent, positive experiences. By understanding the customer's needs and preferences, I map out journeys that optimise engagement and foster long-term relationships.Experienced in working with stakeholders at all levels, I ensure that customer insights and feedback are integrated into decision-making processes and incorporated into customer journey mapping. Committed to delivering exceptional experiences, I strive to forge enduring connections and drive CoreLogic Australia to new heights.

Brisbane, Queensland, Australia

As Operations and Marketing Manager, I led a cross-functional team of employees, including sales and manufacturing staff, in delivering exceptional customer experiences and driving business success. My key responsibilities included:• Devising, deploying, and monitoring effective business processes that enhanced customer-centric design principles, contributing to increased business success.• Identifying pain points and streamlining face-to-face sales processes through user experience analysis, leading to the implementation of a new digital quoting system and an analysis-driven customer management database.• Collaborating on the design and advancement of fireplace systems, overseeing activities such as prototyping, testing, compliance, and meeting customer demand.• Utilising data-driven insights on customer purchasing behaviours to influence key marketing strategies and decisions, and mapping the customer journey from first interaction to after-sales to improve the overall customer experience.• Contributing to the successful strategy, implementation, and brand creation of a secondary store location, driving business growth.• Implementing successful marketing campaigns based on customer observation and interaction data, resulting in increased brand recognition and revenue.• Demonstrating advanced product and industry knowledge to handle customer direct sales effectively.• Developing and managing knowledge resources on advanced multi-fuel burning heating appliances, scientific mechanisms, and compliance protocols.• Overseeing product inventory management and procurement to ensure optimal availability and efficient operations.In this role, I leveraged my expertise in operations management, customer-centric design, and marketing strategies to drive business growth, optimise processes, and enhance the overall customer experience.