Jesse Mack Email & Phone Number

La Ronge, Saskatchewan, Canada

La Ronge, Saskatchewan, Canada

La Ronge, Saskatchewan, Canada

Regina, Saskatchewan

Regional Field Technician at the Information Technology Division of the Government of Saskatchewan

Performed NetSuite CRM customizations to optimize the processes of the Customer Experience Team.Key Achievements: - Created new NetSuite CRM forms and workflows to capture Customer Experience metrics.- Updated Customer Quotation forms to increase customer comprehension and satisfaction.- Originated new NetSuite searches to compile Business Intelligence.

Supervised a variety of staff supporting a diverse range of products. Established standards, processes and systems to provide outstanding Technical Support to IRON's customers. Provided leadership, staffing, training, and scheduling services to full time, part time, and remote personnel while contributing to ongoing customer support. Key Achievements:- Developed and implemented a Technical Support Standard Operating Procedures Guide.- Launched a process to coordinate Rally… Show more Supervised a variety of staff supporting a diverse range of products. Established standards, processes and systems to provide outstanding Technical Support to IRON's customers. Provided leadership, staffing, training, and scheduling services to full time, part time, and remote personnel while contributing to ongoing customer support. Key Achievements:- Developed and implemented a Technical Support Standard Operating Procedures Guide.- Launched a process to coordinate Rally Defects and User Stories with NetSuite Issues and Cases.- Optimized support case and task handling procedures through NetSuite form customization and workflows. Show less

Provided technical support to over 2000 customers using a wide variety of IRON products from software applications to web applications and full fledged CRMs. Performed the documentation of customer interaction and escalation of defects and user stories to development department and product management. Completed individual projects and customer configurations/cancellations. Responsible for seeing to the initiation, progress, and completion of customer website projects. Frequently developed and… Show more Provided technical support to over 2000 customers using a wide variety of IRON products from software applications to web applications and full fledged CRMs. Performed the documentation of customer interaction and escalation of defects and user stories to development department and product management. Completed individual projects and customer configurations/cancellations. Responsible for seeing to the initiation, progress, and completion of customer website projects. Frequently developed and transmitted process and product ideas to management. Personally responsible for configuring and running over $200000 of ad revenue in one year on IRONSearch.com and other IRON sites.Key Achievements:- Researched and implemented new ad reporting process with RSS feed and Excel which significantly increased the efficiency of ad administration.- Developed and carried out plan to upgrade remaining users to current product thereby sun setting Ag Appraiser product.- After key personnel loss, reviewed, inventoried, developed, and documented processes for new customer configurations on legacy administration platform in key products. Show less

Served the Outlook community by baking and presenting product. Responsible for theprioritization and completion of daily and weekly goals, often independently.

Performed a key role in the start up and general day-to-day operations of this fundraisingbusiness. This included inventory control and logistics as well as real estate operationsand human resource activities.Key Achievements: · Executed comparative analytical benchmark and feasibility research · Assisted with human resource activities and supervision · Web publishing and marketing material design · Procedural design and implementation · Payroll… Show more Performed a key role in the start up and general day-to-day operations of this fundraisingbusiness. This included inventory control and logistics as well as real estate operationsand human resource activities.Key Achievements: · Executed comparative analytical benchmark and feasibility research · Assisted with human resource activities and supervision · Web publishing and marketing material design · Procedural design and implementation · Payroll and invoicing with Quick Books Show less

Performed branch parts administration, including detailed inventory control andlife-cycle management, real estate site operations, and shipping and receiving.