- Manage State Farm Insurance ‘direct repair program relationship by adhering to quality control guidelines and sustaining average monthly grade in 70th percentile to be top-ranked partner on their website. - Prepare financial reports by tracking service prices, payroll, and profit and loss (P&L) metrics with QuickBooks, ensuring accurate bookkeeping and displaying financial targets of $2.3 million annual revenues. - Collecting and analyzing financial reports to drive business decisions and using tools such as quickbooks and excel to present data- Manage 15 direct reports to successfully deliver customer satisfaction through vehicle repair back to factory standards, resulting in a 80% customer retention rate within 2 years and maintaining year-over-year 10% profit margin.- Partnered with 300+ contractors/subcontractors for automotive parts to complete work and inspections on supply chain deliveries to ensure we received quality materials and maintained efficient inventory.

- Created and managed SharePoint list used by stakeholders to track project financials and status- Created and automated interactive visuals using Power BI, SQL, SharePoint, MS Flow and Excel by connecting live and displaying current progress of internal projects- Provided technical support for SharePoint to Finance, Audit and Tax- Collaborated and provided business analysis support to the product owner, business sponsors, SMEs and testers during development- Assisted Product Owner with Backlog grooming, User Story development and prioritization- Translate technical requirements to business users- Held weekly touch points with stakeholders and development teams for project status updates- Extracted, transformed and uploaded 250k invoices from multiple sources to consolidate to single repository

- Received, examined, inspected, identified, cataloged and processed over 300K repair parts- Responsible for tracking and reporting on inventory items valued over $3.8 million- Organized medical, chemical, tactic and firearm training events for 200 soldiers that led to a quicker promotion process - Maintained files and records by updating documents for 200 soldiers daily leading to an easier promotion process