Jesse Lungren Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

Start date 12/2Service mortgage customers and provide options for resolving default.

Phoenix, Arizona, United States

I provide professional transportation services through independent contracting with driving platforms such as Uber, Lyft, & Veyo, having completed well over 10,000 trips while prioritizing safety and service. I also partner with advertising companies by wrapping my car, managing an entertainment-based advertising tablet inside the car, and have previously transported an advertising screen on top of my car. Regularly communicate with passengers, while actively listening to concerns or interests.

I provide professional transportation services through independent contracting with driving platforms such as Uber, Lyft, & Veyo, having completed well over 10,000 trips while prioritizing safety and service. I also partner with advertising companies by wrapping my car, managing an entertainment-based advertising tablet inside the car, and have previously transported an advertising screen on top of my car. Regularly communicate with passengers, while actively listening to concerns or interests.

Phoenix, Arizona Area

In my last role, I managed communication and updates between Appraisal Management Companies and the Sales Team for mortgage refinances and purchases, with a focus on important deadlines and necessary follow-up. Throughout my career, I consistently excelled in all my various roles, using multiple computer applications to access information, review accounts, and complete account changes, all while focusing on policies and procedures and, when necessary, de-escalating or otherwise referring customers’ complaints to management. I was known for my positivity, joy, and laughter, as well as my empathy, ability, willingness, and comfort in engaging with customers and internal partners, along with being a team player. Prior to moving to the Appraisal Escalations Team, I was named the top agent on various occasions within my various mortgage customer service roles throughout my first 8 years at Chase, where I serviced customers’ mortgage accounts by phone (both inbound and outbound calls) and email / written correspondence, following up with customers as needed. This included everyday account servicing like taking payments making updates as well as assistance during times of financial difficulty. While on our “KANA” Email Team, I was also involved with our Editing Team, ensuring communications were accurate and understandable, focusing on proper social etiquette and company policy. My final role within Mortgage Customer Service was in our Advisory Team, where I assisted agents through a direct phone line to best help our customers.Key Accomplishments:• Top agent for the year of 2018 and top agent for 2 quarters within 2018.• Participated in the update of our procedures, including creating the procedure surrounding empathy and superb “WOW” customer service, which was regularly used during training and on the floor.• Assisted with training on multiple occasions throughout my last 7 years in Mortgage Customer Service.

Franchise owner & operator. Organized and ran pageant events annually, where contestants are judged on interview, creative evening wear, and talent. Led a team (host, DJ, backstage manager, designer, and door-person) in order to ensure timeliness and professionalism exists at all times. Organized and ran benefit shows (fundraisers) and interview workshops for contestants to help them get to Nationals. Disbursed prize package to AZ titleholders and alternates (Team AZ) at the prelim pageant and Nationals, including prize money and hotel bookings. Assisted Team AZ with questions and concerns relating to their ideas for competition, and assisted Team AZ and other contestants with various things needed at Nationals.

Phoenix, Arizona, United States

Franchise owner & operator. Organized and ran the pageant event, where contestants are judged on onstage question, evening wear, and talent. Led a team (host, DJ, backstage manager, designer, and door-person) in order to ensure timeliness and professionalism existed at all times. Disbursed prize package to titleholder at the prelim pageant and the city “Phoenix Pride” pageant, including prize money and scholarship money. Assisted titleholder with questions and concerns relating to their ideas for competition.

Phoenix, Arizona

2008 - 2010 & 2011 - 2013In the main grocery store, I assisted customers with check-out, bagging and ringing up groceries, while conducting cash, card, and EBT transactions. I also did overall cleaning inside and outside of the store, along with retrieving carts, helping customers to their cars as requested, helping other departments as needed, and assisting with stocking the store. In our fuel station, I performed lottery transactions, and ran the specific fuel systems, helping customers with getting gas and controlling the pumps to always ensure proper service and safety. I was known for my desire to be helpful and go above and beyond for customers and my fellow team members. I was also known for my positivity, joy, and laughter.Key Accomplishments:• Regularly chosen for special projects like stocking or setting up displays, which were otherwise normally outside of our regular responsibilities.• Praised for my work ethic by management.• Top fundraiser during a charity campaign for a month during 2012.

Bootcamp Certificate, Full Stack Web Development

A 24-week intensive program focused on gaining technical programming skills in HTML5, CSS3, JavaScript, jQuery, Bootstrap, Node.js, MySQL.

High School, High School Diploma

Activities and Societies: 2008 - 2009/10 – National Honor Society (NHS) 2008 - 2009/10 – Distributing Education Clubs of America (DECA).