Jesse Mcgee Email & Phone Number

Reno, Nv, Us

Reno, Nevada, United States

-Created and maintained suite of online training content for Resolve Actions Express, Professional, and Insights-Maintained all legacy content for legacy clientele-Developed and led virtual online in person training for Resolve clientele

Reno, Nevada, United States

-Prepare orders for major retail clients, Lowe’s, Menards, Home Depot, Canadian Tire, Target, Walmart, and Sam’s Club.-Prepare customer warranty claim information for order completion.-Wrote and implemented NetSuite user manuals for customer service employees.-Served as bridge between customers and product engineers for product improvement.-Conducted regular training of internal employees on new products.-Responsible for all outward interactions for customer experience.

Reno, Nv, United States

Silver Spring, Maryland

-Prepared and trained students for the CompTIA A+, Network+ and Security+ professional certification examinations. -Achieved 80% of students leaving high school with one or more CompTIA certifications consistently year over year.-Served as Montgomery County Education Association Elected Faculty Representative; As the teachers union representative I was responsible for mediating grievances between staff and administration, collective bargaining with MCPS regarding salary, working conditions, health care, and professional development.-Served as SkillsUSA Sponsor; responsible for registering and preparing students for local, state, and national SkillsUSA competitions-Served as National Technical Honor Society Sponsor; responsible for identifying and enrolling students in the national technical honor society-Awarded Claes Nobel Educator of Distinction Award from the National Society of High School Scholars-Served as Union Representative for National Education Association and Montgomery County Education Association for 13 Years.

Rockville, Maryland

-Solicited small business clients for the Microsoft Retail Management System (RMS).-Cold calling leads for potential Microsoft RMS clients-Onsite sales and booth management for all industry trade shows

-Managed Pre-Sales solutions consulting in conjunction with sales department.-Managed onboarding, installation, and configuration of MAPS Magellan crew manning system for British SAAS supplier customers including all Carnival cruise line brands.-Created and designed training materials-Developed and managed training for all crew for all Carnival cruise line brands. -Managed onsite marketing for cruise industry and military trade shows

-Managed Pre-Sales and solutions consulting in conjunction with sales department.-Managed installation and configuration for SaxoPress document management systems product line for United States and European customers-Created U.S. English training materials for the SaxoPress document management system-Developed and managed the Implementation of all training for print and web based SAAS software for SaxoTECH clients-Managed 24/7 help desk for all clients-Managed onsite marketing and booth management for all publishing industry trade shows

Washington D.C. Metro Area

-Managed installation and configuration of Microsoft Server, Project, and productivity software-Administered and led 24/7 help desk management for BEC clients

Mclean, Va

-Organized and led education sessions for adult students of all technical skill levels-Trained students in Microsoft Office , Microsoft Project Training, Microsoft Certified Systems Engineer-Training, CompTIA A+, CompTIA Network+

Bachelor'S Degree, Education

Activities and Societies: Phi Delta Theta

Bachelor'S Degree, Education, 11-12

Activities and Societies: Phi Delta Theta Fraternity National Society of High School Scholars Montgomery County Education Association.

Education record

Masters, Education