-Cultivate and maintain relationships with clients, agents, venues, vendors, and various event professionals. -Draft and negotiate contracts with clients and vendors. -Lead clients through the planning process and shape the event plan to our client’s needs. -Track client deliverables and ensure all needs are executed. -Set clear expectations and deliver written plans to both our clients and our internal team. -Manage and communicate client feedback to internal and managing teams.-Responsible for operations tasks and process implementation. -Responsible for payroll for our internal team and hired contractors. -Support and maintain our client billing process. -Analyze and promote new business.-Review and analyze business trends and forecasts.-Serve as the day-of coordinator, planner, and Master of Ceremonies.

-Oversees Resource Management for 300+ creative employees and contractors in all of North America; including Visual Design, UX Design, Copywriting, Content Strategy, Customer Experience Strategy, and Research.-Responsible for Resource and Account Management of our Automotive and Consumer Products clients. -Partners with Project Managers, Client Leadership, and Department Leads to determine the scope of work and craft staffing plans for incoming projects to fulfill the client’s needs and expectations. -Analyzes the health of the business and develops strategic plans for resources to determine hiring needs. Presents strategic plans to Creative and Account Directors, VPs, and SVPs. -Utilizes Power BI to interpret the company’s growing demand and how to best shape staffing plans and set client expectations based on quarterly guidance. -Manage and present large data sets that drive systems and reporting for utilization. -Maintains team utilization targets and effectively sources and deploys resources across North America to fulfill each project’s demand.-Maintains Publicis Sapient’s inventory of employees, their core skills, and tracks team members by proficiency, frequency, and context of use. -Creates and maintains manual reporting for utilization trends and forecasts.-Responsible for managing our employee’s career growth plan to ensure they are meeting core competency model requirements. -Promoted from Junior Associate to Associate in April 2023.-SAFe Lean-Agile 6.0 Certified.

Fulfillment Partner for our Automotive Industry and Consumer Products clients. Staffing Partner for our Experience capability group.