After working with NorCal escrow for a year, my role evolved to managing service level agreements as vendor liaison for 6 brands across the Midwest. At Anywhere Integrated Services (AIS), I have significantly reduced bottlenecks by driving project initiatives such as reconciling Statements of Work with process guides and automating order entry with repeatable templates.I am a significant contributor to discussions around process flows, vendor agreements and software updates. I frequently partner with Product, UX/UI, Legal, and Finance to improve our title processing software. I've published numerous spreadsheets detailing tasks and metrics, creating ServiceNow tickets to solve for inefficiencies. I pride myself on independent projects, such as creating a Sharepoint site with master payoff lists, standard operating procedures and new hire training manuals. I've built and shared vendor management guides and service maps for my team, with detailed breakdowns for business and vendor users.Other achievements include: inspiring solutions to a remote notarization project, including doc refinement and enhancement; hosting vendor relations seminars; performing user acceptance testing on 20+ releases as technical product SME for local teams: streamlining bank transfers, rate changes, task mapping, etc. I also assist with user access management and maintain file templates in line with regional transformation initiatives. I've republished sweeping improvements to our vendor-driven processes to account for edge cases and better communicate requirements so local teams can focus on revenue generation.With my national scope of title operations knowledge, I am in a leveraged position to solve problems that stakeholders encounter during the real estate transaction. I have a reputation of trust and reliability, with a proven track record of success. As I continue to expand my supervisory responsibilities, I hope to take on more significant projects while spearheading innovation.

At Cornerstone I immersed myself in the world of real estate closing transactions, including residential and commercial purchases and refinances. I learned how to read a preliminary title report, order a payoff demand, and became acquainted with the typical life of an escrow file. I began seeking out regional resources to support vendor operations, organizing guides and tooltips within Sharepoint. I started pinpointing goals for vendor usage and optimization, visiting branches across Northern California to gather feedback directly from escrow officers and their teams. During this quest for information, I distributed and published a variety of useful information that teams leverage in their daily interactions with lenders, agents and other stakeholders. I distributed several surveys to offices polling satisfaction and usage data of vendor services. I led a presentation on the future of process outsourcing to two title companies and VPs of Operations. I created several databases aggregating contact information, turnaround time, and requirements for various escrow workflows, distributing these to branches and vendors to establish expectations and escalating any Exceptions (errors) in the process.I broadened my network by reaching out to other vendor representatives, gaining access to a diverse span of reports and statements of work to enhance my knowledge of the business. I regularly met with national vendor representatives to provide feedback for any errors or stumbling blocks that business units would encounter. I provided quality assurance services for any new technology rollouts and helped educate on software tools and reporting capabilities.During this role I worked full-time from an escrow office across the street from other title companies and real estate brokerages. Being immersed in this environment allowed me to more quickly understand the ins and outs of closing escrow and insuring title, which is instrumental to managing the processes behind it.

After helping improve our proprietary software for over 1 year, I was promoted to Senior Technician, where I oversaw multiple cross-functional teams in a technical project manager role. My work involved collaborating with developers, project leads and external teams to problem-solve risks and inefficiencies while using root-cause analysis to generate actionable insights. -Monitored 10+ projects, ensuring >95% data accuracy -Trained upwards of forty teammates including onboarding, process flows, and issue resolution-Rolled out over a dozen new data structures, continuously refined existing data models-Redefined global stakeholder’s day-to-day interaction with applications by implementing client-serving solutions with an eye toward business process improvement-Facilitated the transition to work from home as a subject matter expert responsible for distributing quizzes and leading dynamic coaching sessions

I acquired knowledge in over a dozen Apple projects involving 2D and 3D data annotation and categorization over the course of 14 months. I was selected to join several specialized groups and performed quality control on multiple data types. I was granted review permissions within two months of work and helped train when supervisors were occupied. I maintained priviliged access to metadata and developer updates as I refined an algorithm to better identify road objects. I acquired formal certifications in several Apple proprietary softwares as I worked on rotating high-priority projects.

After excelling as expeditor for 2 years, I was promoted to server and assigned a rotating section of guests, including large parties. During busy shifts, I served over 50 customers. I met or exceeded company requirements for email enrollment and consistently led the pack on team performance metrics in multiple categories.Serving at a full-service steakhouse required exceptional customer management, professionalism, and familiarity with financial skills like bookkeeping, cash flow and sales reports. I acquired an expertise in POS systems and negotiating with colleagues as I help them hoping that they return the favor when I need it. The team spirit emerges as much as the drive to be the best at what you do--the most important skills are acknowledging when you messed up, and being willing to go the extra mile to make somebody's day easier when you have down time.

My role led communication channels between the kitchen and servers. I performed quality assurance checks on plates before delivery to customers and made sure all food requests and information were relayed to the appropriate parties.During busy nights, I oversaw over 1,000 customer orders with error rates under 5%.

Within the residential lending department, I communicated directly with mortgage loan processing agents and systems. I helped pilot a new loan operating system for full-service customer loans that cut processing time by weeks.My work consisted in: sending out First Mortgage and HELOC reports to title companies; ordering and imaging pertinent reports for home loans; maintaining an Excel spreadsheet to monitor turnaround times on loans; reviewing deeds of trusts and exhibits to the document for approved loans; and composing a weekly summary reviewing the status of all open loans.I was commended multiple times in the company newsletter and frequently stepped in to take on my supervisor's tasks when he was away. The residential lending team and I wished my time with them could have been longer, and I'm grateful I took these skills with me to Anywhere Real Estate.

While learning as an apprentice alongside sous chefs and skilled cooks, after one season I was appointed supervisor of multiple suite food vendors. During busy days, I supervised the preparation of over one hundred unique customer orders.

During busy event days, I prepared over 500 customer orders. We prepared deluxe Guy Fieri-inspired burgers featured on his TV show!

After mastering all kitchen tasks, I was briefly trained in front-of-house and served as acting kitchen supervisor during lunches. During busy days, I helped prepare various food items for over 500 unique customer orders.