Exhibits exceptional leadership by guiding teams to successfully quote, order, and deliver complex IT projects on time and within budget.Facilitates on-site projects for small and large businesses, including Ethernet pulling, termination, fiber installation, network design, computer repair, Domain Name System (DNS) management, remote access setup, and comprehensive software and hardware support.Manages multiple secure email migrations to Microsoft Office 365 for both managed and unmanaged clients, ensuring a seamless transition and minimal disruption.Designs and executes migrations to Active Directory and Azure/Entra Directory, enhancing organizational efficiency and user management.Develops and maintains comprehensive documentation for both internal and external knowledge bases, ensuring easy access to critical information.Conducts research and provides assistance on complex systems, demonstrating adaptability and problem-solving skills.

Provided comprehensive support for VoIP systems, hosting services, router configurations, customer care, and email support, ensuring high levels of customer satisfaction.Handled escalation calls as needed, effectively resolving complex issues and enhancing customer experience.Delivered support to residential technical support agents, facilitating knowledge sharing and improving overall service quality.

Built a Studio back lot using commercial grade construction adding custom scenic elements to create an old world Jerusalem..Built walls to engineer’s specifications. Used lifts and cranes to erect and assemble walls to code.Worked with foam, wood, concrete, plaster and steel.

Built custom stage displays, movie props, prototypes, and shipping crates. Loaded and unloaded trucks with fork lifts.Used an assortment of power tools to construct items.Worked with vacumform, foam, plastics, wood, and metals.

Built custom stage displays, movie props, prototypes, and shipping crates. Loaded and unloaded trucks with fork lifts.Used an assortment of power tools to construct items.Worked with vacumform, plastics, wood, and metals.

Customer service manager for a phone and web based voice automation system. Resolved customer issues with incorrect automation.Provided training to customers over the phone and in person.Worked with programmers to resolve bugs and add improvements.Printed, assembled, and shipped vinyl and coraplast signs.

Tech Support for SQL Based Digital X-ray software and cutting edge hardware. Resolved customer issues regarding database connectivity, peripheral compatibility, hardware setup, and standard software usage questions for products on the following operating platforms: Windows 2000/2003 Server, Windows 2000 Pro, Windows XP Pro, and Windows 98. Support of client/server/database-related applications.Certified As Dentrix Trainer.