Jesse Mercado Email & Phone Number

Plantation, Florida, Us

Lead the design and execution of immersive training programs focused on customer service, leveraging cutting-edge techniques in e-learning and blended learning approaches to drive skill enhancement.Align learning solutions with business goals to elevate customer satisfaction, using data-driven insights to refine and optimize training programs.Spearhead innovative instructional design strategies that incorporate interactive and immersive learning methods to maximize team performance and satisfaction.Oversee content development, objective formulation, and the implementation of best practices to foster high-impact, results-oriented training experiences.

San Francisco, Ca, Us

As an ADPList mentor, I specialize in guiding professionals across product design, instructional design, motion design, graphic design, and human resource development. With over two decades of experience in design and technology, I help mid-career and early-career professionals refine their skills, build impactful portfolios, and develop strategies to excel in their careers.Whether you're looking to transition into instructional design, master motion graphics, or level up your HR development strategies, I provide practical, actionable insights to help you succeed. My sessions focus on career development, salary negotiation, design mastery, and optimizing your personal brand on platforms like LinkedIn. I’m passionate about empowering professionals to harness modern technology and creative strategies to navigate today’s fast-evolving industries. Fluent in English and Spanish, with basic Portuguese, I’m committed to supporting professionals from diverse backgrounds, ensuring they reach their full potential.

During this deliberate career break, I made a conscious choice to prioritize my health and well-being. By dedicating time to self-care practices, physical activity, and mental rejuvenation, I cultivated a stronger foundation for personal growth. This period allowed me to recharge, enhance my overall wellness, and foster a balanced lifestyle. Now, reenergized and with a renewed focus on holistic health, I am prepared to bring this vitality and resilience to my next professional chapter.

Seattle, Wa, Us

As the Senior Design Technologist at Amazon, I led cross-functional teams to create innovative designs and prototypes for a variety of products and platforms. I was responsible for driving the vision and strategy for our design process, and for ensuring that our work was aligned with business goals and user needs.I collaborated closely with product managers, engineers, and designers to develop high-fidelity interactive prototypes that brought our ideas to life. I also conducted user research to validate our assumptions and inform our design decisions.In addition to my design work, I was responsible for mentoring junior designers and helping to shape our team culture. I facilitated design thinking workshops and encouraged experimentation and iteration as part of our process.Overall, I was proud to be part of a dynamic and innovative team that pushed the boundaries of what was possible in design and technology.

Seattle, Wa, Us

As the Senior Learning Experience Designer at Amazon, I was responsible for overseeing the development of innovative and effective learning experiences that supported our product goals. I collaborated closely with cross-functional teams to identify learning needs, develop design strategies, and create engaging content for both internal and external audiences.My role required a deep understanding of user needs and business goals, which I incorporated into every step of the design process. I managed multiple projects simultaneously and used data-driven insights to optimize learning outcomes and improve the user experience. I also worked closely with our product management team to ensure that our learning experiences aligned with the overall product roadmap.In addition to designing and developing learning experiences, I was also responsible for managing a team of designers and instructional designers. I provided mentorship and guidance to my team, ensuring that they had the resources and support they needed to deliver high-quality work on time and within budget.Overall, my role as a Senior Learning Experience Designer at Amazon required a combination of strong design skills, strategic thinking, and product management expertise. By combining these skills, I was able to create effective learning experiences that supported our product goals and delivered real value to our users.

Newcastle Upon Tyne, Gb

As the Principal Learning Technologist, I engineered processes to create learning experiences that enabled learners to achieve their desired learning outcomes in a human-centered and goal-oriented way. I used creativity as a driving force, and as a developer and designer, I used my creative talent to come up with original ideas, conceptualize these ideas, and find the right form for the design.I created truly innovative experiences by letting go of what I already knew and believed to be true, enabling me to free my mind and not limit myself. I researched my target audience and engaged with them during the design process through co-creation and user testing, putting the learner at the center of my designs.I incorporated (neuro)scientific insights into my work, understanding how the brain works and how we learn, which enabled me to create designs that were effective in helping the learner reach their goals. I was practical and imaginative in problem-solving, pushing boundaries and finding innovative and elegant solutions for complex problems while keeping things as simple and practical as possible for my design to work in real-life situations.I led confidently through a design process, bringing together a variety of professionals and experts like facilitators, scientists, engineers, and many others. I played a leading role in combining the different perspectives, qualities, and ideas into a well-balanced design.I chose the right medium/technology for a specific purpose, understanding that learning is less about technology and more about people and their goals. The medium or technology I chose was based on what would best enable the learner to reach their desired learning outcome.

Houston, Texas, Us

I supported the full life cycle of e-Learning design and delivery. My responsibilities included creating, developing, and administering training programs and content, such as videos, instructional design, multimedia, and online media. I worked closely with e-learning producers and managers, as well as subject matter experts to ensure that all content was both aesthetically and technically appropriate.In my role, I developed and implemented dynamic and creative interactive design solutions that included graphics, video, animation, audio, music, and simulations as appropriate. I also developed instructional design materials, such as storyboards, scripts, and other course content for guided, self-paced, blended, or instructor-led learning solutions, including simulations, role-play activities, case studies, performance support, experiential activities, pre- and post-tests, and student and facilitator directions.I created compelling, high-end training and education media and training materials for multi-platform delivery. I maintained effective communications with e-Learning teams and project teams on a regular basis, ensuring that project deliverables were delivered on-time, of high quality, and exceeded clients' expectations through general review and quality control.

Houston, Us

As Head of Visual Content Production of the public relations department I was responsible for film and television show production across a multitude of mediums. I managed a five person team, which included: Communications Coordinator, Web-Designer Assistant, Photographer, Videographer and a Motion Designer. Managed a production team to direct full-length videos, social-media content, live/recorded television spots, commercials and presentations. Translated writers’/sales’ visions into cohesive, marketable, entertaining and informative pieces of collateral. • Met with marketing professionals and prepared budgets • Decided on filming locations • Develop storyboards/mood boards • Liaise with crew about technical requirements. (e.g. lighting and camera movements, sound recording requirements, set dressing, vision effects and graphics and transitions) • Prepare a carefully calculated shooting schedule ensuring deadlines and budget requirements were met • Manage/Create production calendars • Incorporate creative ideas to achieve the best possible visual result • Supervise editing to make the final cut • Implement SEO into all company websites • Negotiate contractual agreements • Implement process management systems for data infrastructure • Streamline filing systems

As a Motion Director of Creative Content, I oversaw a diverse range of subject matters and worked closely with my team to generate fresh and innovative ideas. I delegated assignments, supervised contributors, and ensured that all deadlines were met while maintaining top-notch quality and consistency across all media and web platforms. I also improved content with multimedia elements and implemented SEO and analytics to enhance visibility and engagement. Furthermore, I managed multiple projects, overhauled the company website, implemented CMS for external clients, and led the UI/UX design and 3D art to create an immersive user experience.

Chicago, Illinois, Us

As an Content Innovation Director, my role was to collaborate with editors and videographers to determine which videos to publish and to ensure that deadlines were met. I was responsible for creating photo content that complemented text in a creative way.My duties included coordinating with editors, designers, and team members to identify commercial spot needs, assigning projects to editors and animators, and keeping track of deadlines. I reviewed videos, made necessary changes, and ensured that all assignments were shot and edited on time for air. I manipulated videos and animations to achieve the highest quality using the appropriate tools and ensured that all video equipment was used properly, ordering supplies as needed.I liaised with editors, photographers, and advertising representatives to advise on future projects and stayed up to date with new image editing technologies. I collaborated with staff to brainstorm content topics, delegated assignments to in-house team members and freelancers, and supervised contributors to ensure that deadlines were met.In addition to producing and publishing new content in a creative way, I oversaw the layout (images, graphics, videos, and artwork), checked content for accuracy, and proofread and edited material. I collaborated with professionals such as web designers, marketing executives, and videographers to improve presentation.I also directed and planned shoots, acted as the main point of contact with the sales department, managed high-level sales accounts, and led a 4-person team.

Houston, Texas, Us

Experienced 3D Animator/Video Editor skilled in creating finished projects that met clients' visions and were suitable for broadcasting. I was able to manipulate and edit film pieces, create rough and final cuts, input music and graphics, and ensure smooth running and logical sequencing. I also served as a visual UI designer for a company website.

Houston, Tx, Us

As a Principal Interactive Producer, I designed solutions for a variety of products, including websites, books, magazines, product packaging, exhibitions, and 2D/3D animations. I scheduled project implementation and defined budget constraints, developed new design concepts and layouts, and collaborated with a team of copywriters, designers, and executives. Additionally, I worked with camera operators to determine all aspects of shots, provided creative input to scene planning, and captured quality footage from a fixed or moving position. As a lead editor/storyboard artist, I resolved technical and practical issues to ensure the final product met clients' needs.

Chicago, Illinois, Us

Experienced motion designer who oversaw editorial content and production of news graphics packages. Collaborated with news directors, reporters and anchors to ensure clean execution of relevant visuals on air. Coordinated with production team to maintain technical standards and produced breaking news visuals. Led creative direction for sales-related spots and optimized network server for efficiency. Trained editors and videographers.

As an expert in CGI software and storytelling, I brought corporate video storylines and characters to life through impressive computer-generated animation. My work involved reading scripts, creating storyboards, and collaborating with production crews to develop models, illustrations, and special effects. I directed the work of animation assistants and collaborated with engineers and architects in the oil and gas industries. Additionally, I was skilled in rotoscoping, 2D animation, motion tracking, green screen composite work, and cell animation, while also possessing front-end development skills.

Bachelor Of Fine Arts (B.F.A.), Design And Visual Communications

Associate Of Arts (A.A.) Minor In Art History, Liberal Arts And Sciences/Liberal Studies