Use best practices to oversee high-performance analytics team and guide all analytics within large user environment, using incentive programs to drive operational excellence. Administered monthly division Scorecard blending 40+ KPIs to deliver on short- and long-term organizational goals. Offer vital guidance/business analysis to improve in-house CRM application and support future software planning. Conducted Excel trainings as a supportive & decisive mentor. Implemented/automated control reports to mitigate compliance risks, significantly reducing related exposure. Performed essential role in process flow design for new business line as well as construction of a database tracking mechanism which significantly increased coordination.► Received distinguished company-wide MVP honor for exceptional performance.► Spearheaded initiative to build Oracle-based Data Warehouse automating reporting/supporting Tableau Dashboard build out.► Integrated contemporary methodologies to oversee portfolio stratifications and pricing analysis, leading to winning bids for $1B+ in mortgage servicing rights & over $3M profits.► Orchestrate real-time dashboards to support 33% origination increase for an additional $60M in 2015, ($15M to $20M monthly)► Guide creation 15+ executive level decks at regular intervals.► Implemented new approaches to streamline production of Investor Reporting for 10Q filings and quarterly board presentations (40%reduction in related work-hours).► Engaged vendors and created cost-benefit matrices to perform competitive research for the selection of dashboard software.► Established IT/Analytics steering committee (reduced avg project schedule variance by over 25%).► Implemented MLO Scorecard as well as Origination scorecard which led to a $2M increase in profits.► Launched sales campaign which increased branch lead volume by 83% and YoY funding by $60M.► Automated reporting to save 30 hours weekly by eliminating manual system checks.

Helmed several cost centers comprised of 19 analysts and data integrity specialists responsible for driving analytics to 150+ active users. Maintained clear, reliable lines of communication with external clients weekly to evaluate successes/challenges, explore process improvement and facilitate growth. Upgraded data warehouse reporting structures and initiated various projects to use new technologies. Realized drastic efficiency gains across multiple levels of the organization, drove system enhancements to improve process timeline tracking and eliminate redundant handoffs.► Promoted to Vice President after driving superlative outcomes against notable challenges, guided the merger of two analytics teams to slash relevant expenses $200K annually with no negative impact to quality.► Streamlined intricate business operations and maintain compliance with strict governmental requirements via the development of control and exception reporting.► Saved up to 40+ FTE hours/month through the establishment of various Excel Models.► Implement SharePoint Report Request system to monitor workload and determine root causes for ad hoc requests. Created standard operating procedures to prioritize requests for swift and efficient remediation of data gaps.► Governed administration of the Performance Improvement deck to drive pertinent discussions, including aiding with the Loan Boarding initiative which slashed project costs by >20%.► Ensured collaboration amongst disparate IT teams in the design, development, testing, and demonstration of a web approval information portal which led to a significant increase in client satisfaction and faster respone time.► Authored specialized policies and procedures to maximize workflow and achieve stellar customer satisfaction.► Generated exceptional documentation/training materials to facilitate knowledge transfer to new hires, resulting in an upsurge in related performance and an 33% decrease in new hire ramp up time (3 months to 2 months).