•Leads the management and execution of a machine learning-based yield optimization project, driving data-driven strategies to maximize revenue and operational efficiency.•Oversees complex, cross-brand projects spanning 8 international cruise line brands, ensuring alignment with organizational goals and timelines.•Standardized project implementation within the shared services group by introducing optimized sprint cadences, establishing regular Agile ceremonies, and enhancing documentation practices.•Designs and maintains functional Power BI dashboards and visualizations to provide actionable insights for team members and leadership.•Owns and configures Confluence and Jira instances, optimizing workflows, permissions, and templates to support effective team collaboration and Agile project management.

•Developed and maintained product and project roadmaps, ensuring successful delivery and ongoing support •Managed and guided team members in day-to-day operations to drive efficiency and productivity• Collaborated with product owners and business partners to document and understand projectrequirements• Implemented Agile project management principles to successfully deploy Robotic Process Automation (RPA) solutions• Acted as Scrum Master for the RPA Delivery Team, ensuring effective collaboration and delivery• Established digital automation support governance through creation and implementation of standard operating procedures• Facilitated smooth transition and integration of talent from third-party vendors into the Level one support team• Led a cross-functional team, consisting of Blue Prism configurators, virtual resource manager, and business system analyst• Successfully delivered RPA projects that provided significant value to the businessCollaborated with business stakeholders to identify and assess opportunities for implementing Robotics Process Automation (RPA)• Led documentation efforts for the implementation of robotic process automation (RPA) to enhance business processes Created with • Conducted rigorous QA testing and generated test data for successful execution of multiple RPA projects

Point of engagement to the business on behalf of the Robotics Process Automation (RPA) team.

Works with business to review and evaluate opportunities for the implementation of Robotics Process Automation (RPA). Heads natural work team that includes Blue Prism configurators, virtual resource manager, and business system analyst to deliver RPA projects to the business.

Business Analyst working in robotic process automation. Generated documentation used for the implementation of robotic process automation (RPA) across business processes, generated test date and conducted QA for various RPA projects, and assisted engagement lead as necessary.

▪ Produced and analyzed client business requirements for projects via client interviews and existing documentation review▪ Translated client's business requirements into easily communicable software requirements documentation (SRD) that was utilized as an agreement of scope between multiple stakeholders including, but not limited to, the client, programming, and quality assurance▪ Served as liaison between client and technical resources to develop solutions to business issues▪ Reviewed and updated internal project processes to eliminate inefficiencies and to make the process more client friendly▪ Managed projects from business requirements gathering, through development, quality assurance, user acceptance testing, and final delivery to production and staging environments▪ Created and managed project budgets based on business requirements, keeping in mind solutions that will save the client time and money when possible▪ Served as dedicated business analyst for major client. Entrusted with managing client expectations, projects, and support issues▪ Escalation point for client for support issues being handled by internal support team. Works with support to find solutions and workarounds to client issues

▪ Liaison between clients and internal parties for new functionality requests and designs ▪ Conducted discovery and composed system/business requirement documentation for internal programming resources ▪ Generated and maintained high-level and detailed project plans ▪ Designed internal business and technical documentation standards and templates ▪ Created internal project life cycle standards and practices ▪ Documented client facing release notes and training materials

▪ Collaborated with clients and administration to design and implement new software functionality▪ Designed internal business and project documentation standards and templates▪ Responsible for training clientele and internal resources on base and custom software functionality ▪ Spearheaded work with third party integrations▪ Developed and innovated new hire training program including internal competency program