Jesse Moon Email & Phone Number

Portland, Me, Us

Focus on developing operational excellence around our feature launch and adoption strategies and execution.Responsible for driving and managing new product and feature adoption. Conduct the proper research and planning so that Metafy is prepared to promote, sell, and support our products at a level of readiness to achieve the launch objectives and commercial goals set.Beyond launch, accountable for continued use by existing and new users. Gather feedback and insights from users, and bring that feedback back to the product team.Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines required to launch a new feature or product successfully.Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities.Strategize on how the Metafy community will learn about, adopt, and continue to use the new features and products launched by our team. This includes coordination of the teams that work on our social media, email and paid-marketing, partnerships, and other marketing avenues.Take on a management role for the Support Team.

Provide technical and consultative supportMaintain a deep understanding of the product and speak with experts about the most relevant features/functionality for their specific business needsTrack experts to identify churn risk and work actively to eliminate that riskWork within our ticket management system and adhere to the SLAs of the Support teamTroubleshoot reported product issues to diagnose and provide accurate, valid and complete information to our experts, escalating bugs to the appropriate internal Metafy teamsWork cross-functionally with Expert Success Managers and technical teams to deliver exceptional service, and ensure we are exceeding expectationsWork closely with our product team to share learnings about what our experts want and need.Function as an expert and student advocate and provide internal feedback on how we can better serve our users.Maintain continual awareness of new features and changes as they are introduced.

Boston, Massachusetts, United States

Manage the User Success team, including the CX team and Content Moderation team. Resolve customer concerns, including troubleshooting technical issues with care and efficiency. Moderate user submissions swiftly and accurately. Maintain client satisfaction by ensuring the highest quality content from our users.

Thoroughly familiar with all grant and/or loan eligibility requirements and minimum required documents. Effectively utilize Salesforce and proprietary Portal to capture all customer information and effectively assign tasks to team members. Engaged with highly sensitive customer personal information with discretion and care. Cross referenced and edited customer information provided in Salesforce with SBA website to ensure accuracy for PPP loans. Revised and reviewed closing documents for PPP Loans with high level of urgency and accuracy.

Somerville, Massachusetts, United States

Placed weekly floral orders using movement and weekly projections. Planned and executed all major floral holidays. Managed communication between regional team and store leadership. Trained new and existing team members to assist the floral department. Merchandised floral department to maximize space efficacy.Worked consistently in both produce and floral departments as a supervisor.Delegated tasks to team members as needed. Trained team members on building impactful sets in both floral and produce.Responded swiftly to customer inquiries and complaints. Worked with local floral supervisors from other stores to manage product overflow or shortage. Supported local and regional programs.

Cambridge, Ma

Scanned shrink, conversion, and transfers effectively.Assisted with OOS scan and changeovers.Assisted in breaking down morning produce trucks.Participated in inventories for both produce and floral.Managed training observations for team members. Assisted in translating training from English to Spanish for Spanish-speaking team members.

North Amherst, Ma

Worked as cashier, deli clerk, grocery stocker, and produce stocker before being promoted to shift supervisor. Responsible for multiple employees at a time. Facilitate closing procedures of the store, including securing building. Handle money, registers, and customer grievances/inquiries. Experience training new employees.

Amherst, Ma

Teaching assistant for Professor Patricia Montoya's video production class. Assisted with scheduling, reviewing student's work, and communication. Demonstrated complex television production techniques to students and ensured safety.Helped students work creatively and efficiently.

Greater New York City Area

Wrote and edited short form copy for independent artist’s personal website.Engaged with client to research industry standard for artist bios.

Greater New York City Area

Managed CEO’s complex schedule, including travel coordination. New York City, NYConducted research on furniture sourcing for office, and material sourcing for commercial build projects.Maintained a high level of professionalism and confidentiality with sensitive materials.Assisted with developing presentations and expense reports using Microsoft Office Suite.

Greater New York City Area

Responsible for written redesign of entire website. New York City, NYWorked closely to understand consumer wants and greater industry trends.Escalated client’s online presence by writing engaging copy.

North Amherst, Massachusetts

Assisted in editing a local podcast. Transcription work, sound editing on Logic, storyboarding, and general assisting. Also assisted with clerical legal work and data entry.

Brooklyn, Ny

Data entry, keeping inventory, customer service, screening and choosing stories to be selected for the magazine.

Bachelor’S Degree, Radio, Television, And Digital Communication

High School