*Serves as the functional lead on enterprise-level initiatives, including major system changes, novel new software development, process/workflow development, and integrations. Ensure requirements are met and solutions meet intended goals.*Works with business leaders, subject matter experts, technical leaders, business analysts, developers, quality assurance analysts, and project managers to understand business and data requirements and propose technical solutions to solve these needs.*Analyze major firm activities using modern process and business/systems/data analysis methodologies to define workflows, processes, functions, integrations, and system requirements.*Own end to end product management and/or business analysis of assigned solutions using LTS’s documented SDLC standard operatings procedures (SOPs). Solutions consist of implementing applications or systems ranging from small to large-scale custom, no-to-low code, and vendor solutions.*Contribute to improving LTS’s SLDC SOPs by analyzing, interpreting, and making recommendations to the LTS department on industry standards, best practices, and available architectural (custom/no-low code/vendors) options for solutions.*Assume ownership of project progress, triage of information when issues arise, and communication between development efforts and project stakeholders throughout the entire lifecycle of projects.*Share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced technology/business solutions.

*Assisted in the development of the quarterly roadmap for the front-end mobile activation team.*Documented quarterly roadmap objectives into well-written functional requirements.*Primary owner of getting stories to a development ready state. *Met with internal and external stakeholders to understand the needs and problems and directed development to the needed solutions.*Owned and managed the product backlog.*Led squad ceremonies (standup, refinement, retro, demo, and sprint planning) throughout the sprints.*Performed end user testing as new features are deployed.*Jira administrator for squad related changes/enhancements within the project*Coordinated with other product owners to deliver on unified vision that crossed multiple teams.*Provided transparency to all stakeholders throughout the project and escalates accordingly.*Participated in weekly mobile carrier calls and communicated and facilitated any carrier mandated changes to the development teams.

Supported the activation sales tool for the Canadian Best Buy stores. Owned key projects/initiatives that are needed from the business and mobile phone carriers. Lead design/requirement gathering sessions to define, document, and prioritize business requirements for small to large scale projects. Maintained sustained relationships with the internal business partners and external mobile carriers. Provided guidance to technical groups - on shore development and QA leads as well as offshore development and QA teams and effectively communicate on project status, risks, and defects with key stakeholders. Effectively managed multiple work assignments while being able to shift priorities to meet the current business environment needs.

Owned and drove the execution of user acceptance testing for cross-company HR systems while collaborating with a global team to support the present and future strategic objectives of HR and the company. Conducted strategic planning and development of solutions for systems and processes that will continue to strengthen and support HR. Defined scope of test needs through project assessment, and ensured appropriate allocation of and utilization of testing resources to meet testing timelines and goals.Developed and maintained strong relationships across business, technical partners and vendors on issue progress, resolution, and process changes.Assessed Target India testing needs and provided direction to Target India team members by transferring contextual knowledge, developing timelines and monitoring execution.

Created and drove comprehensive testing best practices to ensure functionality of Target HR systems and processes. Conducted strategic planning and development of solutions for systems and processes that will continue to strengthen and support HR. Defined scope of test needs through project assessment, and provided direction to Target India team to meet testing timelines and goals.

Developed and maintained strong working relationships with Target’s vendors, regional Distribution Centers, and Merchandising to drive improved supply chain efficiencies.Trained and communicated Target’s supply chain requirements and expectations.Measured logistical performance of vendors and collaborated to scope out any key wins.Ensured availability and accuracy of the vendor's EDI 856 (Ship Notice Manifest) and related carton/pallet barcodes met Target's requirements to maximize the auto receiving process at the Distribution Centers.

Managed customer accounts fully including installation, programming set-up, billing, and troubleshooting to ensure complete customer satisfaction.Built and encouraged a team environment by working simultaneously with all departments within to gain and set up new customer accounts.Applied company policies and procedures to resolve customer disputes effectively.

Provided conflict resolution skills to troubleshoot potential customer disputes to maximize customer satisfaction.