Jesse Parra Email & Phone Number

As a Desktop Support Specialist I have been responsible of working closely with IT personnel and vendors to test and resolve compatibility issues, optimize functionality security and reliability of desktop systems. Responsible for a wide range of hardware and software deployments. Provided troubleshooting for hardware, software and network-related issues. Administered backup systems for corporate and remote offices. Automated desktop configuration and software distribution for all desktops and… Show more As a Desktop Support Specialist I have been responsible of working closely with IT personnel and vendors to test and resolve compatibility issues, optimize functionality security and reliability of desktop systems. Responsible for a wide range of hardware and software deployments. Provided troubleshooting for hardware, software and network-related issues. Administered backup systems for corporate and remote offices. Automated desktop configuration and software distribution for all desktops and laptops in the company. Upheld Project Deliverables, by meeting deadlines, communicating and interacting with project resources, departments and external teams. Perform proactive cross training to improve understanding of technical and business processes.Operational Efficiency – Resolve with core IT groups on evaluation and resolution of problems or malfunctions related to affecting desktop, laptops and WYSE systems. Recommend, plans, and builds processes for the implementation of new tools to accomplishment more efficient and effective of desktop environment.Special Project – Managed a large project of Windows 7 nationwide. Migrated over 5000 users, coordinated activities needed, developed schedules to ensure timely completion of project. From the initiation point, which included imaging all hardware, utilized Altiris Assett Management Tools, configured specific applications based on the different components, patch deployment, client updates, system security, data backups and overall desktop management processes and procedures to its completion. Special Assignment - Mobile Support Team. Assist all mobile devices including cell phones, Blackberry, Android, iOS and Windows smartphone and tablet technology, broadband and laptops. Improve the Customer Service experience for all employees in the mobility space. Liaison for new technology implementation between IT and business leaders. Assist in inventory management of IT equipment through IT department. Show less

Worked in a Desktop and helpdesk environment answering an average of 80 phone calls per day.Assisted 21 hospitals, nationwide with a variety of issues contacted by phone and e-mail.Created a call tracking record for 100% of incoming calls using Remedy Call Tracking Software.Investigated, analyzed, monitor servers for all facilities. PC/Desktop support including: software and hardware troubleshooting.Network and stand alone printer installation, configuration, and… Show more Worked in a Desktop and helpdesk environment answering an average of 80 phone calls per day.Assisted 21 hospitals, nationwide with a variety of issues contacted by phone and e-mail.Created a call tracking record for 100% of incoming calls using Remedy Call Tracking Software.Investigated, analyzed, monitor servers for all facilities. PC/Desktop support including: software and hardware troubleshooting.Network and stand alone printer installation, configuration, and troubleshooting.Responsibilities included: providing customers with phone support. GroupWise, Microsoft Office, PC Hardware skills Configuration, setup, resolving issues, prioritizing issues and escalating as needed. Assisted with desktop (windows) operating systems installs, setup and configuration troubleshoot, Remote Access, and Win2000. Show less