Jesse Phillipps Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, Utah, US

• Responsible for mature product lines focused on providing blast design and reporting in North America; overseeing regulatory requirements for Canada and the USA, ensuring compliance with government regulations.
• Defined and implemented supportive processes, empowered and coached team leaders in best practices, fostered a culture of continuous improvement and collaboration across teams, all geared towards perfect alignment with.
• Championed data-driven metrics, leading discussions to define what success is, knowledge sharing presentations introducing OKRs and key metrics to track overall product success.
• Curated and collaborated with cross-functional teams for global market research and customer segmentation in a comprehensive analysis to define strategic direction of digital products and identify market gaps.
• Built competitive products analysis to extend market share in Australia and create competitive advantage in emerging markets.
• Sponsored customer centric product development, shifting UX/UI team members so they are included in customer interviews/ testing/ discovery, aligning business objectives with UX and tracking related KPIs that are.

• Owned product and operations, driving vision, strategy, and process; conception to launch.
• Instituted close collaboration for cross-functional teams, ensuring transparency for UX, technical feasibility and GTM strategy; utilizing KPIs that rolled up to our company goals in bi-weekly sessions.
• Scaled and led teams through growth/funding stages, remotely and in-person, building/ defining/ documenting processes that promoted team success and drove efficiency.
• Responsible for allocation of budget between internal and external costs (AWS/CRM/etc), staffing and development costs to optimize throughput.
• Partnered with design to derive meaningful insights for improvements to ensure a customer-centric attitude, acquiring feedback by leading focus groups/ beta/ customer interviews and testing.
• Established and managed customer support dept., built processes, training, and customer service guides, responsible for staffing and managing, and budgets.

US

• Owned, developed, and implemented the operational processes for managing and organizing Outreach project, aligning and supporting business interests and goals.
• Oversaw entire program and crafted experiences to support successful member journeys.
• Constructed project planning with roadmap, outline of milestones, coordination of members, communication with partners, and engagement tracking, reporting directly to executive team.
• Generated analysis and tracked metrics to over 80% success rate through the program.
• Created and maintained market research, materials, and media.

Salt Lake City, UT, US

• Drove, coached and implemented Agile adoption and methodologies company wide.
• Defined product strategy and developed operational tactics to support our small team; focused on efficiencies to improve time-to-market, bottlenecks in development, automation of QA, etc.
• Owned and delivered synchronous SaaS projects: CMS overhaul, Listing App with on-site photo studio and shipping management system, integration with Magento for e-comm website, Variable Discount (AI) project, and.
• Worked directly with customers understanding their needs; building internal process and physical infrastructure to go with the software solutions.
• Analyzed business plan, identified risks and opportunities, and tracked performance following implementation of changes to a 9% increase in overall IT efficiency and reduction in costs.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys