Jesse Pollock, Iii Email and Phone Number

Senior Network Engineer for Strategic Partnerships and Applied Research Division at Towson University. Responsibilities include maintaining Cisco route / switch / security layer. Administration of load balancers, servers, VMWare environment, as well as resolving any IT related issues within the division.

• Led the strategic migration of the Corporate Data Center Network to Microsoft Azure Cloud across multiple regions, ensuring seamless VNet planning, configuration, and peering, resulting in a 30% increase in operational efficiency. • Installation and monitoring of Azure Expressroute circuit connectivity from corporate office to Azure tenancy. • Assisted in the migration of on-premises F5 load balancers to virtual appliances within Microsoft Azure. Managed Virtual Server/Pool creation, certificate and profile management, as well as applying custom iRules for sites. • Installation of virtual security appliances within Azure to include Palo Alto firewalls, FortiGate firewalls, as well as PulseSecure Remote Access. • Created Firewall policies and worked with server and application teams to secure resources. • Installed FortiGate firewalls, FortiSwitches, and FortiAP’s in remote offices. • Installation, administration, and monitoring of corporate office network consisting of multiple Juniper EX Switches in virtual chassis configuration, Cisco ISR’s, Juniper SRX, Palo Alto, and FortiGate firewalls. • Project Manager for SSLVPN / MFA Implementation with FortiGate Firewalls, FortiClient EMS, and DUO Auth to include planning, testing, package creation, documentation, and FortiClient rollout during Covid-19, enabling full and secure remote connectivity for all employees. • Migration of physical Bind servers to Microsoft Azure DNS. • Utilized SolarWinds Network Performance Monitor and Network Configuration Manager for device monitoring, alerting, as well as configuration backup, significantly reducing downtime for franchise centers.• Log monitoring and alerting for corporate network devices through Sumo Logic SIEM initiative. • Met with hardware vendors to discuss latest technologies, evaluate products, and ultimately make recommendations for devices used throughout the corporate and franchise networks.

• Co-led the installation, configuration, and maintenance of Sylvan's Data Center network infrastructure (Juniper EX, MX, QFX, Cisco Catalyst 3750’s / 4500’s), achieving a consistent 99.99% uptime and significantly enhancing network reliability.• Created QOS configurations to prioritize VoIP traffic in Learning Center networks. • Administered Firewalls and worked with teams to secure resources and troubleshoot connectivity issues. • Project Manager and lead engineer for the successful rollout of 650 Juniper SRX Firewalls, Cisco ISR’s, Juniper switches, and Juniper / Meraki Wireless access points for Sylvan Learning Franchise Centers, with IPSec VPN connectivity to data center. • Configured and administered Meraki Wireless and MX router/firewalls, Juniper WLC Wireless, Juniper SRX, Cisco ISR, Juniper SSG, FortiGate, and Palo Alto security platforms across 650 franchises, corporate and DR site data centers / office locations. • Worked on team in design and build out of DR Site in Boulder, CO. to include planning, hardware selection, testing, and installation. • Achieved 99.99% SLA throughout tenure. • Utilized Sumo Logic, SolarWinds Orion NPM, and IPMonitor for network device and interface monitoring, and SolarWinds NCM for configuration backup and auditing. • Oversaw access, distribution, and core switching administration to include maintenance and upgrades within approved change control windows. • Maintained and administered Windows, Bind, and Azure DNS. • Designed, planned, and secured Network Infrastructure for Sylvan’s annual conferences at remote locations. Worked with local IT staff to ensure that all requirements were met and that all network issues were resolved. • Provided 24/7/365 on-call support for Data Center, Franchise, Corporate, and security response.

• Expertly resolved complex Novell and Windows server issues, documenting innovative processes and procedures that improved troubleshooting efficiency by 20%. • Travel to franchise locations throughout CONUS to troubleshoot issues that could not be resolved via normal escalation procedures. • Assisted Windows server team in the migration of Novell Netware to Microsoft Active Directory. • Mentored and trained Level I and Level II technicians. • Performed server hardware and software maintenance / troubleshooting.

Provided Level I and II support.

• Network Engineer and Project Manager for the installation and expansion of a company-owned fiber ring around Baltimore City, to include the scheduling and installation of dmarc and customer network equipment to over 70 locations. • Network Engineer (2011-2018) for NFL and MLB Teams in Baltimore area, configured and upgraded wireless and wired networks for Team HQ, Data Center, and Stadium Operations. • Conducted wireless site surveys and deployed Cisco wireless for an NFL Football team’s training facility and corporate offices. • Configured and maintained point of sale networks for NFL Football Team Stores throughout the stadium. • Configured and upgraded the Cisco Switching network for Community Colleges of Baltimore County across multiple campuses. • Contracted Network Engineer for various clients in the MD/DC/VA region, specializing in onsite and remote configurations, upgrades, and maintenance of network equipment using Cisco, Cisco Meraki, Juniper, Extreme, FortiGate, F5, Palo Alto, SonicWall, and other hardware/virtual devices.