Jesse Quigley Email & Phone Number

Worcester, MA, US

North Reading, Massachusetts, United States

- Reach out to customers on behalf of BBB (Better Business Bureau), ECR (Executive Customer Relations) and AGO (Attorney General's Office) escalations; ensuring a swift and personalized resolution - Proactively reach out to customers who have submitted negative CSAT surveys, offering further assistance to turn around their experience and create a more.

North Reading, Massachusetts, United States

- Delivered 1:1 feedback to contingent agents in US contact center, coaching agents on improvements and performing call QA scoring- Reported and analyzed agent performance metrics, using data to focus coaching and development- Mentored agents in Philippines and Bulgaria contact centers, providing real-time guidance when agents are on calls or working email.

Stow, MA

• .Efficiently processed internal requests involving Logistics and shipping concerns.
• Coordinated with UPS and other external teams to resolve issues such as lost or damaged packages.
• Assisted with data reporting and consistently sought out opportunities for process improvements.

Stow, MA

- Ensured exceptional customer service across multiple social platforms such as Twitter, Facebook, Instagram, and the Bose Community. Delivered efficient technical troubleshooting of Bose products and software.- Employed a “one to many” philosophy to ensure that provided information is helpful not only to the current customer, but to all others who may.

Westborough, MA

- Assisted in launching the SMS Support program at Bose, working closely with the E-Chat and Social Media teams to provide an outstanding customer service experience. - Delivered prompt and friendly responses to inbound customer text messages, assisting with various inquiries regarding technical support, order statuses and product sales.- Our team's.

Westborough, MA

- Conversed with customers on Bose.com via live chat service- Engaged multiple customers at once, while maintaining individualized attention, product recommendations and customer service. Trained and mentored new agents.- Drove sales on Bose.com, utilizing knowledge of Bose products both current and legacy

Westborough, MA

- Responded to customer phone contacts in a call center environment- Took ownership of customer concerns and ensured swift, accurate resolutions of problems regarding orders of Bose products- Maintained deep knowledge of Bose's current line of customer electronics, and provided inspired recommendations for customers ready to purchase items.-Processed.

Needham, MA

• Assisted players of Turbine's Massively Multiplayer Online titles in solving their individual Account and Billing concerns via phone and email contacts
• Provided efficient, friendly and personalized assistance to fans during every interaction
• Ensured customers' account security through diligent PCI verification

Millbury, MA

• Senior Cashier responsible for managing front end operations as needed.
• Assigned nightly tasks to clerks while maintaining adequate help in the Front End department of the store (cash registers, in-person customer service).

Worcester, MA

• Composed periodic articles such as sports stories, game reviews and student interest pieces.
• Met deadlines while working on a small team.

Bachelor'S Degree, Interactive Media Design, Game Design

Education record

Education record

Education record