Jesse Hernon Email & Phone Number

Cleveland, Ohio, United States

Leads guest service operations, including daily box office operations and reservations. Manages Guest Services Supervisors. Works with Supervisors to ensure customer service standards are being met. Develops and implements training programs for Guest Services Specialists and leads continual improvement of guest services throughout the museum. Oversees ticketing and reservation process, including schedule school and group reservations and setting up new programs and ticket… Show more Leads guest service operations, including daily box office operations and reservations. Manages Guest Services Supervisors. Works with Supervisors to ensure customer service standards are being met. Develops and implements training programs for Guest Services Specialists and leads continual improvement of guest services throughout the museum. Oversees ticketing and reservation process, including schedule school and group reservations and setting up new programs and ticket types. Analyzes ticket sale data and reports on key performance indicators, and develops daily, weekly, monthly, and yearly reports. Works with the membership department to achieve membership sales goals and with the marketing department to build visitor demographic data. Develops streamlined internal and external communications documents. Show less

Cleveland/Akron, Ohio Area

Served as a team leader, establishing and maintaining all communication for theatrical projects.Maintained rehearsal and performance spaces, supervised all performers and backstage staff. Generated schedules, daily reports, and additional paperwork as needed.Leads regular meetings and tracks production logistics.Previously served as a Resident Stage Manager at Cleveland Public Theatre for the 2017-2018 season.Previously served as Stage Management Intern at the Public Theatre Feb… Show more Served as a team leader, establishing and maintaining all communication for theatrical projects.Maintained rehearsal and performance spaces, supervised all performers and backstage staff. Generated schedules, daily reports, and additional paperwork as needed.Leads regular meetings and tracks production logistics.Previously served as a Resident Stage Manager at Cleveland Public Theatre for the 2017-2018 season.Previously served as Stage Management Intern at the Public Theatre Feb 2018 - Mar 2018 Show less

Cleveland, Ohio, United States

Oversaw daily operations of a licensed child care center providing preschool, before and after school care, and day camps for students grades K - 5. Supervised lead and assistant teachers and ensured quality care and developmentally appropriate practices were being implemented during program time. Lead recruitment, interviewing, and onboarding of new staff. Managed payroll for all staff at site. Designed and implemented learning opportunities and goals for each student in accordance to Step Up… Show more Oversaw daily operations of a licensed child care center providing preschool, before and after school care, and day camps for students grades K - 5. Supervised lead and assistant teachers and ensured quality care and developmentally appropriate practices were being implemented during program time. Lead recruitment, interviewing, and onboarding of new staff. Managed payroll for all staff at site. Designed and implemented learning opportunities and goals for each student in accordance to Step Up to Quality guidelines. Served as a representative of the program in the community. Developed working relationships and partnerships with families, school staff, and community organizations. Planned and implemented family engagement and education events. Ensured licensing requirements were followed and site was maintained in accordance with the Ohio Department of Jobs and Family Services (ODJFS) and Step Up to Quality (SUTQ) child care licensing standards. Maintains records of student enrollment files, staff files, daily attendance, and related ODJFS and SUTQ paperwork. Show less

Lakewood, Ohio, United States

Leads before and after school care program for K-5th grade aged students.Develops and implements lesson plans and manages all school-aged activities.Practices safe and informed behavior management techniques.Ensures licensing requirements are followed and site is maintained in accordance with ODJFS and Step Up to Quality day care licensing standards. Maintains records of student enrollment, staff information, daily attendance, and related ODJFS and SUTQ paperwork. Submits weekly and… Show more Leads before and after school care program for K-5th grade aged students.Develops and implements lesson plans and manages all school-aged activities.Practices safe and informed behavior management techniques.Ensures licensing requirements are followed and site is maintained in accordance with ODJFS and Step Up to Quality day care licensing standards. Maintains records of student enrollment, staff information, daily attendance, and related ODJFS and SUTQ paperwork. Submits weekly and monthly reports.Supervises program participants, maintains program spaces, and provides aid as needed.Develops and distributes informational newsletters and promotional materials for other YMCA activities to participating families. Show less

Cleveland, Ohio, United States

Assisted Out of School Time Coordinator with development and implementation of after school activities through the Extra Mile program at Miles Park School.Assisted in generating schedules, rosters, and attendance sheets.Communicated logistics to partners and assists in set up and facilitation of lessons.Prepared and cleaned classrooms before and after programming.Facilitated communication with parents and guardians.Led daily lessons and activities.

Cleveland, Ohio, United States

Provided front-line customer service in a family-oriented STEM museum.Engaged with guests daily through ticket sales and information on daily special events and exhibits at the center.Processed transactions for membership sales and assisted in ensuring membership records are up to date and accurate.Provided support for live events, including birthday parties and large-scale theater rentals.

Harrisonburg, Virginia

Served on a core team providing support for multiple theatrical productions, concerts, and events at a university performing arts center.Served as lead contact for the advancement and preparation of concerts and large-scale community events.Generated detailed logistics documents for all performance related needs.Maintained digital and paper records of previous and upcoming performances.Supervised event staff during load in, production, and strike.

Cleveland, Oh

Provided direct customer service and ticket sales at a multi-venue performing arts center.Maintained donor and subscriber records to ensure all information was accurate and up to date.Provided office assistance in mailing daily ticket orders and provided coverage for reception desk shifts for the administrative offices.

New York, New York

Served as the stage management intern for the 2018 Public Studio production of Masculinity Max.

Lorain, Ohio

Served as a front of house and technical staff member for a multi-disciplinary performing arts venue.Provided front line customer service during events and film screenings.Assisted with technical preparation for live events, concerts, and theatrical productions.Provided technical and customer service support for donor events and private rentals.Served as technical director and activities counselor for summer theater camp program.

Bachelor’S Degree, Dramatic Arts

Associate’S Degree

Attended LCCC full time during high school as part of the Early College High School program. Began taking college-level classes freshman.