Jesse Rivas Email & Phone Number

California, United States

Redwood City, CA

• Utilized Zendesk to manage incoming customer inquiries via multiple channels – phone, chat, email and social media
• Delivered concierge-level service to increase the company’s net promoter score
• Onboard new customers utilizing Zoom video conferencing to help introduce them to the Brava lifestyle
• Helped customers troubleshoot technical issues
• Applied exceptional time management and problem-solving skills to quickly resolve customer inquiries
• Proficient in: Zendesk, CMS, JIRA ticketing, Google Drive, SupportSync, & Microsoft Office

San Francisco, California

• Assisted in developing, optimizing, and maintaining our B2B Saas clients go-to-market and sales strategy
• Supported in launching outbound Account Based Sales Development systems for B2B SaaS companies that help to transform business by fusing sales, marketing, technology, and data
• Consulted with clients on sales strategy and followed up with developing and launching Outreach approach
• Organized and set up email sequences, engaged sequences, and LinkedIn connection sequences in Outreach
• Prospected ~ Backfilled 50+ accounts weekly using ZoomInfo & LinkedIn Sales Navigator to generate more qualified leads
• Averaged over 1,500 + cold calls and 2,000 + emails on a monthly basis

Redwood City, CA

• Manage 250 student program participants and 15 frontline staff members, while providing continuous training and coaching to ensure quality program implementation and success through parent feedback
• Process monthly payments of $ 2500+, and reconcile monthly credit card transactions of $1500+ to adhere to a yearly budget
• Increase engagement of parents, the wider community, and school officials by hosting talent shows, fundraising events, and volunteering initiatives to promote healthy living and social responsibility for the youth
• Work with Program Director to recruit, interview, onboard, and train staff

Redwood City, CA

• Made calls to potential donors, held silent auctions and aided in organizing thank you events for the Annual Giving Campaign for the Sequoia YMCA, raising a total of $120k
• Implemented the first after-school teen program at McKinley Institute of Technology and exceeded enrollment target of 80 student participants
• Managed 10+ staff members, and supervised 100+ students daily
• Supported the Sr. Program Director in scheduling interviews, hiring, and onboarding new staff
• Handled all daily summer camp operations including attendance, scheduling, payments, and financial assistance
• Exceeded participation goals of 100+ students in attendance, as lead coordinator of the YMCA of Silicon Valley Northern Region basketball camp tournament

San Francisco Bay Area

• Selected in the top 3% of applicants for competitive Business Development Fellowship offered to high potential individuals preparing for an SDR role in SaaS
• Mentored 1:1 by Mike Mishler, a high-performing Inside Sales Manager at Palo Alto Networks, and by Chris Castaldini, a high-performing Global Sales Development Director at Optimizely
• Trained and tested on workflow, social selling strategies, and sales tools, e.g. Salesforce, PersistIQ, ConnectAndSell, LinkedIn Sales Navigator, Vidyard
• Rigorously trained in SVA’s Conversational Selling Methodology for SDRs
• 300 hours of classroom work and independent/group projects supervised by trainer and coaching team
• SDR challenges: nurturing coachability through growth mindset approach; building strategies for empathizing with prospects and challenging them through strategic questions; developing and practicing a natural.

Redwood City, CA

• Prospected ~1000 leads by phone and email; qualifying IT Directors/Managers for Big Data field-marketing events for regional AEs
• Collaborated and competed within an SDR team setting and assumed Team Lead responsibilities, including motivating team members, organizing coaching meetings and setting agendas, and setting up call blitzes
• Built and refined scripts; designed email campaigns; meticulously recorded all activities in Salesforce
• Engaged actively in weekly performance reviews and coaching in a team setting with manage

Berkeley, CA

• Communicated with and mitigated concerns of 50+ prospective residents on waitlist position
• Exceeded customer service and response time goals in answering residents inquiries and requests
• Developed and implemented community building strategies with Resident Advisors on communal events including football game viewing parties, Cal Day, social network events to create a sense of community for the residence.

Bachelor Of Arts (B.A.), Sociology

Associate Of Arts, Interdisciplinary Studies

Activities and Societies: Men's Soccer Team

Education record

Activities and Societies: Men's Football Team, and Men's Soccer (4 years)