Jesse Rocha Email & Phone Number

The Greater Austin, Texas Area And Central Texas

Customer Service Management: train, supervise and implement quality control assurance measures in new home building industry.Ability to manage, supervise and resolve high profile warranty issues/claims and special projects. Knowledge of all phases of construction.Bilingual Skills-ability to read and speak Spanish.Building relationships with all internal departments and subcontractors.Implementing construction safety procedures in order to keep Worker's Compensation costs down, while ensuring the safety of all employees and subcontractors.Extensive experience in water intrusion and mold remediation.Over 20 years experience as a licensed General Contractor and Painting Contractor.

Citrus Heights, Ca.

Develop and implement comprehensive warranty program.Develop Warranty Handbook for new home owners.Develop warranty claim forms.Hire, train and supervise all warranty staff.Develop and implement quality assurance measures to ensure strict quality control from the point of sales to the home delivery.

Sacramento, Ca.

Supervise and train the Warranty Department in the North Sacramento Region.Work with the sales department in delivering new homes.Maintain new home quality control measures throughout the building and delivery process.Deal with high profile warranty claims.Extensive experience in water intrusion and mold remediation.

Northern California

Specialize in commercial and residential remodeling/renovation.Knowledgeable of OSHA and CALOSHA laws.General Contractors State License, State of California Department of Consumer Affairs, Contractor State Licensing Board. License Number: 575458. Commercial work includes: "Victoria's Secret", "McDonalds", "Ann Taylor", "Saks Fifth Avenue", "Warner Brothers", "Macy's", "Holiday Inn", "Texaco" "Pay N Pac", (hardware stores), "Mervyns", "Little Caesar". Specialty in graphic arts and decorative graphics.