Supervisor, Customer Success
CurrentFront Line management of Baggage Claims Specialists, managing 25-45 direct reports in a Customer facing department that handles FAA and IATA regulated baggage claims and acts as a call center for customers, both external and internal. Project management experience with an emphasis on change in the workplace. Instructor for virtual training of new hire employees. Prior to moving into my baggage role, I was a front line manager of Fleet Service Agents at Phoenix Sky Harbor Airport, with operational experience in a safety focused, time sensitive environment. My airport experience also placed me in direct supervision of a unionized workforce.