I'm a hard working person searching for an entry level IT position. I am currently in the process of becoming certified using Google's IT Support professional certification and CompTIA A+.I am skilled and experienced with customer service, having over a year of customer service experience. I have exceptional interpersonal and communication skills. I have the ability to actively listen, empathize, and respond, as well as diffuse difficult situations.I am also skilled with it support tasks, including troubleshooting, Windows operating systems, and hardware/software installations. I have an understanding of network protocols, TCP/IP, DNS, DHCP, and VPN configurations. I am familiar with computer management systems such as Active Directory management, system administration, and remote support tools. I am skilled with Microsoft Office Suite and G Suite applications.