Preform Onboarding/Offboarding documentation and account processes, including using Microsoft 365 Admin Center. Ensure automated processes function as expected. Use Active Directory to manage computers and users within the company spread across multiple organizational units.Image, assign, repair, and clean PC's being sent to remote workers across the country within specific time frames. Process incoming and outgoing IT equipment to users within the company.Assist in low level IT Helpdesk tickets in Fresh Works ticketing service.

Solved and troubleshoot low level technological issues for employees within my local office.Collaborated with a team of other IT professionals to complete a project of swapping all employees desktops with new laptops.Trained to use an imaging software for Windows 11 Laptops, as well as Citrix Workspace