Jesse Strickland Email and Phone Number

Manage a team of 18 desktop support and system administrators at 9 different locations.

Manage a team of 18 desktop support and system administrators at 9 different locations.

• Maintain, troubleshoot and repair hardware (Dell) and install software on 100+ PCs (desktops, laptops and Microsoft Surface’s), locally and remotely including remote sites• Troubleshoot, resolve and help procure AV equipment for conference rooms• Deploy Windows images and software using Altiris DS and SCCM• Provide White Glove support to site managers and other executive staff• Use Active Directory to create and maintain user and computer accounts• Remotely support and travel to several other sites around the country• Manage incident tickets using Remedy• Work with other teams to resolve issues and write SOPs• Troubleshoot printer issues• Troubleshoot phone system issues• Provide Tier 2 and 3 customer service 24/7• Manage network licensing for engineering applications (FlexLM)• Part of the Tiger Team – Windows XP to Windows 7 upgrade project (required travel)• Order new equipment to replace aging systems

• Maintain, troubleshoot and repair hardware (Dell) and install software on 100+ PCs (desktops, laptops and Microsoft Surface’s), locally and remotely including remote sites• Troubleshoot, resolve and help procure AV equipment for conference rooms• Deploy Windows images and software using Altiris DS and SCCM• Provide White Glove support to site managers and other executive staff• Use Active Directory to create and maintain user and computer accounts• Remotely support and travel to several other sites around the country• Manage incident tickets using Remedy• Work with other teams to resolve issues and write SOPs• Troubleshoot printer issues• Troubleshoot phone system issues• Provide Tier 2 and 3 customer service 24/7• Manage network licensing for engineering applications (FlexLM)• Part of the Tiger Team – Windows XP to Windows 7 upgrade project (required travel)• Order new equipment to replace aging systems

•Maintain, troubleshoot and repair hardware and install software on 400+ PCs (desktops, laptops and tablets) and 25 Macs•Build and deploy images using Symantec Ghost•Deploy Microsoft EndPoint Protection using System Center•Deploy software packages, including Adobe CS6, using Group Policy•Train faculty and staff on how to use software, hardware and technology in the classrooms•Use Active Directory to maintain user and computer accounts

•Provide comprehensive media and helpdesk support working via phone, email, and ticketing system to promote value and services for existing service license agreements•Document and maintain chain of custody records and other asset management inventory records•Design and develop standard operating procedures and execute within a workflow to improve team consistency, security and accuracy•Provide data security through physical or software encryption•Barcode, store and audit all media received to maintain an accurate inventory•Copy data between external media or ftp and the network storage infrastructure•Extract and verify compressed and/or encrypted data•Ensure proper, secure, and authorized disposal or return of all media•Create/modify user accounts, assign them to Organizational Units and assign Security Groups in Active Directory•Create Ringtail and Attenex casebooks•Provide Tier I & II support to our external and internal clients worldwide•Troubleshoot application issues such as Windows 2003/2008 server, Citrix desktop servers, SharePoint sites, IIS Web servers and proprietary software

•Filmed all Olympic sporting events including home and away games•Provided help desk support, Mac and PC, for coaches and other staff•Maintained and updated all PC and Mac workstations and servers

•Maintain, troubleshoot and repair hardware and install software on servers and workstations•Provided Tier 1 and Tier 2 support to internal employees and clients