Jesse Stroud Email and Phone Number

Performed root cause analysis and testing on hardware and software Built an Helpdesk/IT support department for the companyAssisted hardware technicians remotely during installations and complex needsConfigured and tested equipment before being scheduled for installationProvided technical assistance and support for incoming calls and issues related to customer equipment

Install software, including custom applications, operating systems, device drivers, and other software on personal computers and servers. Configure personal computers, printers, network infrastructure, switches, routers, ups. Repair and upgrade computer hardware both on site and at the home office. Pull data cable and terminations, implement network infrastructure. Troubleshoot network issues, software issues, peripheral devices. During times in office I would repair printers, scanners, pc's. I would also work with the support desk as a level 2 support. Worked with the engineering team to solve complex issues and get them resolved in a timely manner. Received promotions within the organization of Shop Foreman and Fleet Manager. Fleet Manager Created a company-wide policy for automotive usage and set usage guidelines Equipped all company vehicles with safety and emergency equipment and documentation Implemented fleet tracking and automotive maintenance hardware and software Researched and formulated the most effective savings techniques to cut overall costs Shop Foreman Reorganized all hardware used for the company and liquidated all un-necessary equipment Built a temporary inventory system until a permanent system could be established

Setup appointments, assisted with pc's and configurations. Configure Apple tablets for student use. Assist users with pc issues and printing. Experience dealing with customers during problem resolution and operating efficiently under pressure.

Responded to E-Mail and telephone requests for customer’s needs and answered questions in the areas of inquired inventory.Maintained inventory and purchased needed supplies.Computed and quoted sales price, including tax, trade-in allowance, license fee, discount and requirements for financing payment of vehicle on credit. Reviewed delinquent account records to determine which customers were to be contacted for collection of overdue accounts, authorized repossession of goods and other legal actions against debtors.Compiled reports to show statistics, accounts payable, accounts receivable, profit loss and other items pertinent to operation of business.Established strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Protect the confidential information that is part of the job functions and responsibilities.Superior organizational/time management skills; ability to follow through with diligence and persistence.