• Perform systems administration of desktop and server systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.• Provide support for implementation, troubleshooting and maintenance of IT systems.• Manage IT system infrastructure and any processes related to these systems.• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all clients/server/storage/network/print devices, and mobile devices.• Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution of problems.• Provide support for the escalation and communication of status to agency management and internal customers.• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.• Configure and manage UNIX and Windows operating systems Install/load operating system and application software. Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.• Troubleshoot, maintain integrity, and configure network components along with implementing operating systems enhancements to improve reliability and performance.• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.• Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier3 admins/engineers.• Maintain Software/application license servers and site-specific accreditation documentation.• Understand Microsoft SCCM/MEMC and OSD principles and procedures.

Directs team in recognizing, identifying, isolating, and resolving problems while assisting in making decisions on a daily relative to Help Desk responsibilities.• Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions while maintaining status of Incident and Change Management System • Manage all activities related staff scheduling and operations of assigned employees to ensure Help Desk coverage during normal business hours and on-call support as required• Develops in-house training procedures for account management processes and other Service Desk Functions• Manage user accounts in Microsoft Windows 2012/16 Server environment• work with planning and implementing software/hardware upgrades, modifications, image and re-image laptops and towers

Responsible for providing the first line of telephone, web, chat, and email technical support of hardware, systems, sub-systems and/or applications for customers. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Level 1 Technical Support Service Desk agent provides excellent customer service by supporting a wide range of technical and network solutions for the United States Airforce Unisys contract. Supporting 7 military installations conus and Oconus. • Serves as the initial point of contact to gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration customization, and usage of assigned products to determine the best way to resolve their problem.• Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.• Utilizes three service ticketing systems: Paper Tickets, Service-now (SNOW), Remedy

Mobile team responsible for the conversion, configuration, deployment, and support of IT and Telecommunications infrastructure involving both hardware and software deployment purchased by a private vendor for over 40 locations in the DMV (DC, Maryland, Virginia) area.• Conduct pre-conversion audits, documenting IT infrastructure needs (i.e., cable drops, switches, patch panels, internal and external wireless access points, etc.), wireless access point location layout and change needs, PC needs, and both analog and VOIP telephone configurations and requirements• Ensures accurate cable placement, installing CISCO Meraki’s Switches, preforming Administration access in accordance with Standard Operating Procedures (SOP)s and Company Policies• Provide complex computer support, Implementing Windows server 2012 and Windows 10 PC imaging, approved software, related hardware and peripherals deployment. Troubleshoot and facilitate resolution of network server and software issues. Map printers and network drives.• Provide desk-side support to end user personnel • Utilize SharePoint 2016 to collaborate with colleagues and support team members to ensure the shop requirements are met for Day One of post conversion

provide Operations and Sustainment (O&S) support for the Persistent Surveillance Systems – Tethered (PSS-T) program in CONUS/OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs. PGSS/PTDS is a Quick Reaction Capability (QRC) program that provides integrated persistent surveillance, detection capabilities, and Full Motion Video (FMV) dissemination to Tactical Operation Centers (TOC). PGSS integrates different sensors, some of which are located on its airborne aerostat, to detect small arms fires and Counter Improvised Explosive Device (IED) activity near airfields, fixed-base encampments, forward operating locations, and other facilities in support of rapid reaction security forces in the area of operation.• Aerostat Operators/User-level maintainers participates in the overall, hands-on operation of the Aerostat system including launch, in-flight, recovery, and moored activities.• Performs all functions to operate the PGSS/PTDS, an Aerostat mounted Intelligence, Surveillance, and Reconnaissance (ISR) platform, its Mobile Mooring Platform (MMP), Sensor Payload(s), communications and navigation systems as well as associated support equipment (Boom Lift, Forklift, All Terrain Vehicles (ATV's), and Electrical Power Generators).• Conducts User-level maintenance performing hands-on Preventative Maintenance Checks and Services (PMCS), troubleshooting, removing and replacing Line Replaceable Units (LRUs), and removing and replacing payloads. hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.• Performs tasks under direction of higher classified technicians and/or site personnel.

Principal advisor regarding all matters regarding maintenance stability and readiness. Maintained serviceability of 230+ tactical vehicles and supporting equipment using established procedures and personal initiative. Served as communication liaison between senior management and team members to maximize resource potential and reduce cost. Conducted repair scheduling and maintenance on $20M+ worth fleet of vital assets in support of time critical objectives.• Supervised organizations’ maintenance program; maintained an operational readiness rate of 99% during an extremely rigorous operational tempo• Provided maintenance and repairs on various types of military equipment, including vehicles, generators, and weapons by conducting weekly / monthly preventive maintenance checks and services • Conducted quality assurance and control on outgoing and incoming inventory; maintained records for auditing.• Strengthened the organization by training 30 personnel through various process implementations along with organizational safety and professional development to enhance employee retention goals• Assisted with the development, organization, and supervision of all activities and procedures specified in the Engineering Procedure Manual and System of Maintenance• Implemented a maintenance plan resulting in the reduced downtime by 25% while minimizing employee workloads by 8 hours • Purchasing Agent for items stocked or procured to service, maintain and repair motor pool vehicles• Utilized simplified purchase methods (impress fund, charge accounts, act) for informal open market purchases• Worked with procurement team and suppliers to coordinate purchases by obtaining product information and price, ensuring budget allocations were met

Provided support, installation and repair to more than 1K end users ensuring an upkeep of essential equipment, operating systems, and permissions by more than 95% over the span of 10 months. Coordinates with DS/STAC and engineers for the purpose of completing projects/work orders efficiently. Performed tests, evaluations, and troubleshooting measures on multiple communication platforms to include: computers, radios, closed circuit cameras, etc. • Analyzed and assessed critical shortfalls in information security; installed, modified, and updated computer software packages to ensure 100% up to date security packages • Provided technical support services, training, and briefs to functional users having technical backgrounds in access control, intrusion alarm CCTV systems, and other security related systems in support of Department of State• Developed managed and maintained the evaluations of products and installation of equipment • Mentored and trained personnel regarding procedures and/or status of work orders for the purpose of provide necessaryinformation for making decisions, taking appropriate action and/or complying with health and safety regulations.• Prepares documentation in a variety of written and electronic formats (e.g. daily paperwork/log, time and materials, key and material records, key inventory, etc.) for the purpose of providing written support in compliance with regulations and/or conveying information. Performed upgrades and additions to systems in order to increase functionality and usability

Liaison between military units and private sector companies regarding base safety measures. Managed 9 Forward Operating Bases (FOB) located throughout Afghanistan consisting of 146 personnel to ensure compliance with company and government safety policies and regulations.• Developed, implemented and enforced company safety, fire prevention, and hazardous materials policies, procedures, and Audit programs in compliance with the Occupational Safety and Health Act (OSHA) and other local, state, and federal rules and regulations.• Decreased reported injuries by more than 75% over the span of four months• Generated and validated all PD Systems and subcontractor work orders and workflow throughout the region• Processed over 200 work order requests and inspections of work completed • Developed the 1st Driver’s Training Program for STS company employees in country designed specifically for operating a tactical vehicle in a high risk environment • Approving authority for all revision of polices related to the Mine Roller and Entry Control Points

Provided force protection physical security installation measures to Forward Operating Bases and Combat Operating Post, ensuring sustained security operations for the Department of Defense, Army (ECP3) Entry Control Points throughout regions in Afghanistan. • Experienced using a variety of diagnostic and test equipment to test computer hardware and software, cables, and telecommunications lines• Proficient troubleshooting, repairing, and installing: Rapiscan Secure-100 Single Pose; infrared cameras, closed-circuit cameras, PELCO(PTZ) Pan cameras & power supply boxes, tilt & zoom cameras, fusion infrared illumination, security device interfaces, controlled access turnstiles, etc. • Repaired 1K+ lines of CAT-5 cables, RG-59 coax cables, 12/3 & 18/3 power cables and related accessories