Senior Relationship Manager / Sales Executive with over 25 years of success in relationship management, marketing, Lean Six Sigma process improvement and B2B sales in commercial banking.Proven professional with skills to drive business growth, capitalize on new revenue potential, and manage all aspects of business operations. Proactive leader with refined business acumen and exemplary people skills. Quick study, with an ability to easily grasp, put into application new ideas, concepts, methods and technologies.Dedicated, innovative and self-motivated team player.Proven ability to manage large key account relationships at the C level and large-scale projects.Experience with presenting to senior management, representing my senior management in discussions with customers, coordinating the activities of direct reports to provide superior customer satisfaction.Facilitator of cross functional teams to achieve organizational objectives, increase productivity, customer penetration, growth and enhance customer retention.Designed and executed strategies using Lean Six Sigma methodology to improve processes efficiencies.Presented at industry events as a subject matter expert on trends in the commercial card marketplace while.Specialties: Core CompetenciesCertified Lean / Six Sigma Black BeltProcess Improvement ExpertSales Best Practices Customer Acquisition & PenetrationSales Force DevelopmentChannel Sales StrategiesGlobal Account ManagementTerritory ManagementStrategic Planning & ExecutionCustomer AdvocateResult orientated
Listed skills include Business Process Improvement, Business Analysis, Change Management, Training, and 24 others.