Jesse Aviles Email & Phone Number

Cambridge, Ma

•Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment (such as printers or LCD-TV’s).•Recommend components/configurations and assemble customized computer systems.••Provide complete and accurate information for estimate approval and customer unit repair.•Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes

Needham, Ma

• Responsible for driving sales in the EasyTech department that achieves key metrics, including profitable sales and margin, and customer satisfaction• Lead, coach, and mentor EasyTech Associates on how to position and drive Tech Services sales, including selling the value and benefits of our service to our customers• Repair computers as well as perform technical and system diagnostics and upgrades as needed both in the store as well as customer’s homes/on-site businesses

• Interact with clients to assess their needs, and offer the best possible solution to fit those needs• Overcome objections by showcasing the benefits and technology services we offer• Level 1 ticket system which consisted of troubleshooting and replicating issues for client devices

Greater Boston Area

The Network Infrastructure role was to ensure the stability and integrity of in-house data, and wireless network services. This was achieved by performing monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. I also analyzed and resolved network hardware and software problems in a timely and accurate fashion, and provided end user training where required.Basic systems include Windows Server 2003, Microsoft Exchange 2003, Microsoft SQL, Barracuda Spam Firewall, Blackberry Enterprise Server, Cisco Clean Access, and Windows Terminal Services. All systems are integrated via Active Directory or LDAP for authentication. The majority of the campus is Cisco.I worked closely with the network supervisor on all implementation of upcoming projects. These included migration to Server 2008, Exchange 2007, VMWare ESX Server, VOIP Deployment Project, and network switch replacement. I was also required to use existing monitoring systems and keep them up to date.As time progressed, I had a working knowledge of Cisco IOS, Microsoft Active Directory, authentication integration of systems into Active Directory using the LDAP protocol, 802,11Q VLAN tagging, Cisco Clean Access, Port Trunking, and writing end-user documentation.

• Engage clients to create orders and conduct financial transactions• Responsible for cash handling and personal financial management• Assisted workflow operations on a daily basis