-Manages administrative tasks, including budget preparation, scheduling, reporting, and information tracking.-Prepares special reports, forms, and data entries for sales managers, and performs basic data analysis.-Creates custom proposals and marketing materials for specific customer requests.-Assists the Convention Sales department with special projects, including bid books, site inspections, and travel itineraries.-Proficient in CRM Simpleview.

-Developed and maintained a long lasting and loyal customer base by providing deep relationships, top-level customer service and care. -Coordinated bookings and maintained detailed calendars for all clients.-Collected and logged all payments from clients.-Managed services-focused social media account on Instagram for marketing purposes. -Created engaging content with photos, stories, and reels of pet clientele.

-Managed and supervised a team of 50 employees at a $7.5 million gross location. -Assigned daily tasks, provided constructive feedback, and oversaw company standards were met by all team members. -Oversaw the execution of the Hardlines Department with daily merchandising to drive sales. -Trained new hires and implemented weekly check-ins to assess training progress.-Managed daily resources by monitoring and maintaining the allotted weekly budget.-Managed HR functions of hiring new employees and creating weekly schedules that were cost effective for business.

-Managed monthly accounts for a segment of clients.-Collected and logged all payments from clients.-Scheduled and executed service calls in an efficient manner. -Addressed customer concerns and offered solutions to best meet customer needs.