Jesse Bernal Email & Phone Number

Walldorf, Bw, De

Walldorf, Bw, De

Responsibilities included leading pre-sales services including both onsite and remote demonstrations of SAP Training and Adoption products as well as targeted business case development for potential customers. Develop and deploy the SAP technologies to drive improvements to Business Processes. Provided visionary ideas with customers to help them achieve ROIs using SAP. Serve as first point-of-contact between SAP and partners to help customer understand value of the SAP Training and Adoption tools within their environment.

Walldorf, Bw, De

Walldorf, Bw, De

Walldorf, Bw, De

SAP Enable Now Expert for NA/LAC

Walldorf, Bw, De

Responsibilities included leading pre-sales services including both onsite and remote demonstrations of SAP Education products as well as targeted business case development for potential customers. Develop and deploy the SAP technologies to drive improvements to Business Processes. Provided visionary ideas with customers to help them achieve ROIs using SAP. Serve as first point-of-contact between SAP and partners to help customer understand value of the SAP Education tools within their environment.

New York, Ny, Us

Responsibilities included managing and providing strategic direction for a global shared services team of solution engineers on pre- and post-sales services including both onsite and remote demonstrations of Knoa products as well as targeted business case development for potential customers. Develop winning strategies and best practices for demos, proofs of concepts and business case/value engineering development. Provide visionary ideas with customers to help them achieve ROIs by leveraging the Knoa technology. Contribute to and influence product roadmap based on accumulated knowledge from the field and partner engagements. Organize onsite partner training programs, to facilitate efficient onboarding of regional partners. Work with the marketing team to build collateral for the sales team, allowing them to better articulate the value of Professional Services offerings to the customer.

New York, Ny, Us

Responsibilities included leading a pre- and post-sales services including both onsite and remote demonstrations of Knoa products as well as targeted business case development for potential customers. Architected and deployed the Knoa technology to drive improvements to SAP Business Processes. Provided visionary ideas with customers to help them achieve ROIs by leveraging the Knoa technology. Train and enable customers to be able to use and understand Knoa successfully. Serve as first point-of-contact between partners and Knoa to help customer understand value of the Knoa tools with the SAP environment.

Denver, Co, Us

Responsibilities included leading a team of 30 employees and managers through a multi-year implementation of a single Service Delivery Organization for all North American plants and business units. Supporting and developing underperforming employees and assessing skill gaps and placement issues within IT. Developed and implemented a 4 year strategic plan for service management within IT. Directly managed over 25 employees for over a year to ensure popper development and training opportunities were given to ensure correct placement within JM. Additional responsibilities included developing and editing business process procedures using KNOA, developing training simulations, creating a high performing team and creating service level agreements. Participated in a Research Working Group with “The Conference Board” on teleworking. Helped IT assess it current needs for guidelines around teleworking and a mobile workforce. Also have lead multiple WebCast on KNOA and the uses of multiple SAP tools at SAPPHIRE, ASUG and other IT conventions. Was the only SAPPHIRE speaker on KNOA that received a 100% recommendation on speaking at another SAP event.

Denver, Co, Us

Responsibilities included leading a team of seven WM resources through entire life cycle for 38 North American plants. Supporting WMS system, developing and modifying Crystal Reports, supporting and configuration of IIS and HTML web based applications, supporting and monitoring of eight SQL database environments, created process flow diagrams, and interviewed subject-matter experts. Additional responsibilities included developing and editing business process procedures using RWD InfoPak, developing simulations, writing functional specifications and creating business process guides for configuration of SAP IM/WM. Supported 3 full life cycles as a functional / technical lead for JM Roofing Facilities, and Insulation Systems for the SAP IM, WM, & MM modules. Supported Material Master Functional Specification and development of data collection tools and migration to SAP. Attended nine SAP ECC 6 configuration classes for P2P, WM, IM, MM & PLM. Participated in “Staying Alive”, United Way Giving Campaign, & STARS.

Cincinnati, Oh, Us

Responsibilities included 24/ 7 support of all HHS and Sun Pharmacy locations, supported all NT Servers, supported all Cisco routers and switches, developed and configured system backup software and strategies, handled all Microsoft product issues and upgrades, maintained and installed all software and hardware for over 450 workstations and 40 servers, developed and supported HHS.com web page, managed help desk call center for Toledo, Ohio, Largo, Florida and Sunrise Florida, supported Printronix printers, supported and maintained internal PBX phone system, ran all CAT-5 cable and power for facility

Norwalk, Connecticut, Us

Responsibilities included 24/ 7 support of all workstations, supported all NT Servers, supported PSI software application, developed and configured system backup software and strategies, handled all Microsoft product issues and upgrades, maintained and installed all software and hardware for over 750 workstations and 80 servers, managed help desk call center for Toledo, Ohio, supported Unix backups.