Jesse Bickel, Ms - Pmp, Acp Email & Phone Number

Chittenango, Ny, Us

Chittenango, Ny, Us

San Antonio, Texas, United States

• Oversee key components of a multi-million dollar IT budget to include monthly/yearly account reconciliation, capital expenditures, utilization, and account management. • Provide QA/QC and solutions architecture to the AWS and software continuous delivery framework. • Design alternative solutions to reduce cost and improve performance. • Perform monthly cost optimization audits on software, services, and resources. • Manage the change management process to include version control and production deployments.• Lead company-wide training on technologies, processes, and compliance.• Sitting board member of the company Compliance Committee tasked with ensuring HIPAA, ePHI, and SOC compliance. • Secure partners and strategic relationships to achieve discounted pricing and leverage market positions.• Execute departmental projects using guidelines and practices outlined by the Agile & Scrum methodologies.• Lead daily scrum meetings with various teams, supporting sprint planning, backlog grooming, and roadmap forecasting. ensure compliance.KEY ACHIEVEMENTS• Successfully took a monthly IT service spend of $500k monthly to under $300k that yielded a $2.4 million a year savings without any loss in quality while increasing functionality. • Successfully co-led the company to its SOC certification.

- Consistently officiated large 6A sized schools at multiple field positions to include any wing position to include line and deep wings. - Certified in NY, TX and VA to include NHFS and NCAA

Lynchburg, Virginia Area

• Led daily operations of the campus network to include all wired, wireless and classroom/call-center technologies. • Utilized industry resources to identify new and innovative techniques and best practice including handling daily reports, budget development & management, incident command and maintenance of network integrity.• Improved performance and capacity through oversight and execution of program and project management, road-mapping and demand process through to execution.• Drove and inspired technical and process change through supporting and developing a Dev-Ops team to adapt to the changing technologies and mission of customer demands. KEY ACHIEVEMENTS• Reduced departmental budget by est. 33% while maintaining operational effectiveness and employee development. • Successfully developed a strategy for effectively migrating a new enterprise-level unified communications platform for the campus call centers and enterprise lecture capture platform for campus classrooms. • Successfully reduced the department financial burden through the audit and renegotiated of outdated service contracts and support contracts. • Minimized systems issues impacts by identifying system deficiencies and assisting in root cause analysis.• Significantly reduced failures, defects and improved overall performance by performing User and supervisor functions within service now, report generation, ticketing and change process.

Lynchburg, Virginia Area

• Led network operations program for Liberty University which supported the demand projections based on centralized IT initiatives for Network Operations. • Managed and developed yearly fiscal budget for Network Operations with no overages or amendments.• Ensured program milestones were met and oversaw development of departmental budget and management of project management team. KEY ACHIEVEMENTS• Promoted benefits realization across all programs which included campus emergency services, collective negotiations of service contracts, infrastructure modifications, and interactive fan/student experiences• Droves efficiencies in process implementations while developing capacity plans and predictive models for proper scaling of upgrades, life cycles, and budget planning.• Developed and established standards model for program/project management that was focused on enhancing the user experience, increasing departmental satisfaction, and meeting service level agreements.

Lynchburg, Virginia Area

• Balanced campus initiatives and customer requests by managing close support and review of resources, budget, and competing priorities. • Routinely supported 8-12 projects at any given time while supporting product review and roadmap control for network services product and developed release schedule per executive priority, resources, and industry demands.• Evaluated and reviewed new and current campus technologies for the establishment of standards and reduction of product duplication

Lynchburg, Virginia Area

Forest, Va

-Head Coach of the Men's Jefferson Forest Varsity Lacrosse Club

Amherst, Va

-Accounted for all financial planning, procurement and tracking for projects through execution tocustomer sign over.-Perform all deliverable responsibilities to projects worldwide-Created schedules, procedures and acceptance plans for the military and federal agencies-Interfaced with multiple national embassies’ to coordinate the dispatching of personnel for Department of Defense Project-Successfully wrote, proposed, funded proposals for Mutual Telecom Services Inc.

Amherst, Va

-Received and resolved Tier I, Tier II and Tier III support calls from customers-Performed world-wide relief duties for the SL-100, CS2100 and C1000.-Performed traffic study analysis of customer’s sites in efforts to relive financial burdens of over engineered licenses to vendors.-Wrote successfully awarded proposals for Cleveland Clinic, Arifjan, Maxwell-Gunter, Department of Energy, Social Security Administration, Iwakuni, Los Angeles Air Base, Ft. Belvoir, Bagram, Ft. Jackson etc

Dover Ab, Doha Qatar

-Maintained over 7000 lines and 16 trunks including COT, DID and DSN trunks-Daily customer relations and trouble ticket processing and troubleshooting-Organized and processed sites return and repair program for the 81C-Maintained six remote IPE’s off our 81C Meridian Switch-Operated, supervised and maintained an Meridian Option 81C with call pilot voicemail

Various Locations

-Switch technician of the NORTEL SL-100 telephone Multi-Function switch and the Meridian 1 PBX switch. Performed translations based daily duties, with the understanding in the routing of tables and programming. Performed daily operational duties such as Servord operation’s and PMI’s. -Coordinated with global missions and deployment naval vessels for theater communication guidance. -Drafted and distributed intelligence messages to tip off other intelligence collectors in support of the commander's requirements.

Master Of Arts In Business Management And Leadership

Activities and Societies: Liberty Flames Lacrosse Club

Ba Business Administration, Leadership And Management

Dean's list 2009-2011

Certificate In Knowledge Management

Deans List - 2021

Certificate In Creative Leadership