-Act as the Security Officer to the Board-Responsible for the development and adherence to Information Security Policies/Procedures-Conduct and Manage Risk Assessments, Penetration Tests, and Vulnerability Scans -Develop and maintain the Information Security Program, DR Plan, and Business Continuity Plan-Perform and maintain internal General IT Controls audits-Present analytics and comprehensive reports to the Board

IT Consultant:-Manages small MSP contracts, IT software licensing and support, and Virtual CIO services.-Collaborated with small business owners to create strategic roadmaps for their technology lifecycle, including software and hardware upgrades, network infrastructure improvements, and data management solutions.-Conducted comprehensive technology assessments to identify gaps and opportunities for process improvement, cost reduction, and efficiency gains.-Developed project plans and timelines, and managed implementation of technology upgrades and new systems.-Monitored and tracked progress of technology projects, and provided regular updates to clients.-Provided ongoing technical support and troubleshooting to ensure optimal performance and minimize downtime.-Managed vendor relationships and negotiated contracts for hardware, software, and services.-Educated small business owners and staff on best practices for technology management, data security, and compliance with industry standards and regulations.Notable Achievements:-Successfully implemented technology lifecycle management strategies for small businesses, resulting in improved productivity, efficiency, and cost savings.-Saved clients an average of 15% on hardware and software costs through vendor negotiations and procurement management.-Developed and implemented disaster recovery plans for clients, ensuring minimal disruption to operations in the event of a technology failure or cyber attack.-Implemented cloud-based solutions to improve data accessibility and collaboration, resulting in increased remote work capabilities and streamlined workflows.-Developed and implemented HIPAA compliant security measures to safeguard confidential patient data and prevent data breaches.

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-Responsible for the Development and execution of infrastructure and software projects. -Create strategic goals and track metrics to ensure deployed technologies align with business goals. -Develop and implement technical standards and procedures. -Own IT budgeting and approval of funds. -Provide leadership and direction to senior staff for interdepartmental technologies. -Maintain relationships with technology vendors to ensure the capability, efficiency and cost-effectiveness of services. -Stay up to date with emerging technologies to remain current with industry standards and provide beneficial services. Managed 15+ vendors daily.

-Managed MSP infrastructure, providing remote and on-site service for SMB environments. -Project lead for service deployment of new and existing clients. -Installed and configured physical and virtual server environments including Active Directory, Terminal Services, DNS, DHCP, and Group Policy on Server 2003-2019 according to best practices. -Programmed and installed network environments including Cisco ASA and SonicWall firewalls; Extreme, Ubiquiti, and Cisco switches; and Extreme and Ubiquiti APs.-Provided tier 2 and 3 support for MSP and contract clients. -Configured O365 environments for customers and assisted with mail migrations.

-Maintained physical/virtual servers responsible for providing on-demand video playback for 300+ TV channels. -Utilized Microsoft/Ericsson Mediaroom platform to configure and monitor all information pertaining to each channel launch, move, and removal. -Provided support to the Headend Engineer with installing and configuring satellite receivers, HD encoders, and Cisco DCMs; delivering media content into the Mediaroom platform. These roles necessitated the use of DekTec StreamXpert, JDSU boxes, and other network and server tools to monitor the stream bitrate across the network and adjust to maximize performance.

-Deployed and maintained the functionality and security of equipment to a global workforce.-Used proprietary and open-source disk imaging tools to deploy and install both physical/virtual servers and workstations. -Utilized Microsoft System Center, Hyper-V VMM Console, and vSphere to manage physical and virtual environments.-MaaS360 was utilized to deploy and monitor mobile device security on Android and iPhone platforms as well as a BES server to configure Blackberry devices. -Maintained Active Directory and Group Policy maintenance, as well as managing the Cisco IP Telephony system. -Managed global backup processes including disk and tape and site-to-site replication through Symantec’s Backup Exec 2010, 2012, and 2014 platforms.

-Provide Tier II support for internal applications and processes.-Managed Active Directory and Group Policy functions, as well as maintained DNS and DHCP services on the internal network. -Deployed Cisco IP telephony services using the UCM platform and installed/configured Cisco VPN services using physical and virtual RSA tokens. -Provided auxiliary support to the lead Exchange engineer with the Exchange 2003 and 2010 environments. -Set up and maintained FTP workflow accounts for the proprietary Automate automation suite, as well as created the automation tasks as requested by users. -Managed large scale asset tracking system to monitor and track all equipment.

Provide desktop support to Mac and Windows Users. Manage user permissions, hardware upgrade, and deployment. Manage Microsoft and Mac licensing, as well as handle Mac and PC software.

This Network Engineer position provide internal Tier II support. Managed Active Directory and Group Policy functions, as well as maintained DNS and DHCP services on the internal network. Deployed Cisco IP telephony services using the UCM platform and installed/configured Cisco VPN services using physical and virtual RSA tokens. Provided auxiliary support to the lead Exchange engineer with the Exchange 2003 and 2010 environments. Set up and maintained FTP workflow accounts for the proprietary Automate automation suite, as well as created the automation tasks as requested by users. Managed large scale asset tracking system to monitor and track all equipment.

As a Peace of Mind Technician provided Tier I tech support to residential and business customers with dial-up, DSL, and T1 service; and Tier II systems support to customers with Peace of Mind support. Performed network diagnostics between the customer equipment and central office and troubleshoot connectivity issues. Performed remote installs of business and residential managed routers and configured/maintained business class DSL modems. The Tier II support role provided remote support of customer machines to clean and install applications and perform basic to moderate support functions. Both positions utilized a large scale ticketing system to maintain and track customer statistics.