Helping customers find products they need in order to take part in activities they love.

Bump Club and Beyond (BCB), a Brand Connections company, is the largest social event company in the country for parents and parents-to-be. • Worked with local retailers to secure exclusive discounts and offers for our BCB VIP members. • Set up and ran monthly caregiver-and-me playdates and workouts to expand our parenting community and expose local families to all of the wonderful resources available in their backyards. • Created content for and managed local Instagram and Facebook Groups. • Engaged with local social media influencers to create brand awareness and drive attendance at local events.

• Developed close and effective relationships with assigned customers.• Solicited feedback for internal business units and translated customer business needs into service requirements.• Conducted in-person and over-the-phone account reviews on regular basis to evaluate customer demands and system usage to determine/prospect new product sales that align with Surescripts objectives.• Built and maintained internal relationships with key partners and decision-makers.• Organized quarterly customer calls used to educate stakeholders on new products as well as collect feedback to drive product updates and changes to align with customer needs.• Audited and maintained up-to-date customer information in SalesForce.

• Reviewed and edited PowerPoint decks and Excel Spreadsheets for Project and Portfolio Managers.• Managed multiple calendars, including scheduling and coordinating meetings between stakeholders from numerous departments.• Maintained several projects using MS Project.• Managed an internal SharePoint site, including versioning multiple documents.• Organized and documented meetings. Shared meeting minutes with stakeholders to inform key decisions.

• Represented the Beco Baby Carrier brand at mom-centric events. • Demonstrated baby carrier use. • Assisted parents with trying on and fitting them with the right product. • Answered questions about proper use of baby carrier.

• Effectively led large scope projects in which work was done directly with customers as well as managed the work done by peers internally. • Created and managed project plans and presentations. • Tracked and updated project statuses. • Scheduled and facilitated meetings all while ensuring all partners and stakeholders were updated accordingly. • Developed collaborative partnerships across internal departments, business units, and external customers, to achieve results and improve performance. • Quickly adapted to changing business and technology needs. • Worked as a liaison between Information Systems and customers to resolve workflow and functional issues by identifying business needs, defining detailed requirements, and validating solutions with the customer while using the incident, change, and release management processes. • Identified, documented, and resolved business processes in need of improvement. • Conducted analysis of business user needs and revised existing systems as needed. • Designed, developed, and customized workflows. • Implemented, modified, tested, and administered business system applications. • Built and executed test cases. • Recommended, documented, presented, and implemented procedural changes based on industry standards and customer needs.

• Developed project plans, including processes necessary for project completion. • Established and met timelines for projects. • Delegated roles to other staff and followed up to ensure successful completion of their duties within the assigned role. • Implemented qualitative measures to track project success. • Reviewed in-progress and completed projects to determine improvements that needed to be implemented to make future and current projects more successful. • Communicated project progress to management on a consistent basis. • Worked with DrFirst and Surescripts to allow clients to successfully e-Prescribe.

• Developed, designed and managed projects. • Researched and documented existing and emerging software functionality. • Coordinated software patches for customers. • Mentored new employees.

• Managed customer support by building and fostering positive relationships with customers. • Identified, researched, and resolved customer issues via email, phone and occasional on-site support. • Thoroughly documented progress toward issue resolution. • Assisted in the implementation of new software for existing customers. • Performed audits for customers and staff.

• Developed a comprehensive understanding of physician practice software. • Assisted in the implementation of billing software, including scheduling, registration, and billing software at customer sites. • Analyzed basic physician office workflow and operation. • Conducted software training for customers and staff. • Participated in billing installations, including assessment visits, dictionary trainings, applications trainings and live visits. • Served as active resource for both customers and colleagues.