Jesse B. Email & Phone Number

Vancouver, Wa, Us

Currently a contractor at WAFD Bank via Apex Systems, operating as a Senior Systems Engineer.Working on a small team of systems engineers, I deploy, maintain, and upgrade our existing on-prem and AWS infrastructure. Ultimate goal, and a large part of my role at WAFD is the reduction of on-prem footprint for our self-hosted datacenters.I spend most days working with Windows Server, Active Directory, Azure AD/Entra, Azure DevOps, Terraform, and AWS.Accomplishments:- Built Confluence based KB using templates with standard formatting and dynamic content propagation.- Standardized Active Directory group and service account creation, complete with Powershell automation.- Assisted building custom Powershell modules and sub-modules for managing AD users/groups, AWS cli utilities, as well as Entra tooling.- Involved in anything AWS migration related. Day to day activities towards the goal of moving as much as possible to AWS from on-prem.- Building AWS resources via Terraform/Azure DevOps- Received AWS Cloud Practitioner certification

San Diego, Ca, Us

Working as a contractor for LPL Financial via Dexian, my day to day is primarily spent working with Windows Server and Active Directory, focused on crushing tickets to insure we meet established internal SLAs.In addition, I am responsible for deploying new web, database, and application servers, as well as maintaining more than 3000 other Windows servers.Accomplishments:• Implemented PowerShell automation for ticket completion, effectively reducing errors and significantly optimizing ticket resolution time.• Proactively identified shortcomings in ticket queue visibility and created Service Now dashboards using custom reports, tabs, and widgets. This reduced orphaned requests and ensured SLA compliance.• Collaborated with leadership to develop and refine process documentation using Confluence, incorporating peer feedback, reducing knowledge gaps, and increasing autonomy.• Developed and led the onboarding process for new team members, creating and implementing a comprehensive training curriculum, and providing ongoing mentorship.• Maintained open communication channels with cross-functional teams to ensure alignment with customer needs, deliver solutions effectively and on time, and minimize duplicated efforts.

Lake Oswego, Or, Us

As a hosting team systems engineer, I owned the infrastructure and servers that host our SaaS solution supporting thousands of companies worldwide.In addition to managing application infrastructure and app servers, I also managed half a dozen Active Directory domains, BigFix patch management system and DUO. Developing processes and documentation using Confluence and Jira, as well as handle all team new employee onboarding and project management.• Managed end-to-end infrastructure project, including server builds, firewall rule creation, load-balancer configuration, DNS management, backend storage setup, and the development of a new Disaster Recovery (DR) strategy.• Developed standard Puppet and Terraform configurations to proactively manage application and infrastructure servers, ensuring compliance with established standards. Mitigated operating system vulnerabilities through defined Puppet configurations, maintaining company security posture and 3rd-party compliance.• Led a domain refresh project, successfully deploying new domain controllers across multiple domains without any downtime, issues requiring resolution, or unintended side-effects.• Spearheaded a runbook documentation project, updating and standardizing existing documentation. Oversaw the development of the standard, documentation templates, landing pages, style guide, and provided training.• Implemented a successful new-hire onboarding program utilizing Microsoft Planner, recognized by new employees as highly effective and among the best in their onboarding experiences.

Portland, Oregon, Us

Responsible for administering a variety of internal technical tools and developing business processes that improve the quality and efficiency of our service delivery, resulting in better business outcomes for our customers. Job duties included: design and implementation of backup and DR solutions for new and existing customers, developing automated processes to ensure service level agreements are met, while maintaining peak efficiency/proficiency and maximizing success.Performed remote and onsite service and support needs for our business customers. This relates to all things disaster-recovery and business continuity, server support and deployment, TCP/IP networking and routing, Meraki and Cisco appliances.• Implemented comprehensive backup and disaster recovery (DR) processes for 1500 servers across multiple customers. Managed all aspects of DR infrastructure, created procedural documentation for onboarding, and defined testing processes and expectations. Also, created specifications for BDR devices and handled all offsite data synchronization and validation.• Developed custom Python script using MD5 checksums to confirm offsite backup data is usable, replacing outdated software. This initiative increased backup data reliability and significantly reduced overall backup maintenance workload.• Researched and implemented a Confluence-based knowledge base platform, establishing it as the company standard. Became the go-to Subject Matter Expert (SME) for the platform, providing training sessions and defining formatting and content standards for all users.• Established a change management process using existing CRM and Office 365 Power Automate workflows, without the need for additional tools.• Successfully migrated a Linux-based server environment with OpenLDAP to a standard Microsoft domain, minimizing downtime and ensuring a smooth transition for users and the business.

Virtual IT Consulting specializes in managed services. We provide IT solutions to a wide range of clients all over the country. We work with industry standard platforms such as Connectwise and Labtech.• Support over 500 Labtech agents (Desktops, Laptops, Servers)• Design and implement Connectwise templates for repeatable/procedural tasks• Maintain Active Directory environments - Windows Server Administration: users, groups, gpo• Backup Administration: Shadowprotect, Bare-metal restores, Virtualization, NAS, BDR appliances, Barracuda, NetBackup, McAfee• Server Administration: VMware Hosts, P2V, Dell servers, Windows 2003/2008/2012• Exchange/Hosted Exchange: Various Hosted Exchange vendors, Office 365, Exchange 2007/2010, MX Logic, Activesync, Mobile Device Management• Network Connectivity and security: Dell switches, Sonicwall TZ, NSA, SonicPoint, SRA• Desktop Administration: Dell desktops/laptops, Windows 7/8, imaging, setup, migration, problem resolution• Service Manager using Connectwise. Create new tickets, manage existing tickets (assignment, follow-up, resolution, customer service/support• RMM Manager using Labtech. Server migration, agent deployment, network discovery, scripting, patch management, Labtech maintenance, alerting, monitoring, logging, general automation – Labtech Certified Professional• On-site as needed: equipment/server deployment and maintenance, customer interfacing, solution design, time management

Clackamas, Oregon, Us

Structured helps to design, implement, and manage IT solutions for a variety of customers and industries. As a managed services team member I worked with customers to make sure they were getting the IT solutions that they needed to maintain and grow their own businesses.• Tier 1.5 - Although I was technically brought on as a tier 1 systems engineer, I quickly took on many of the tasks of my tier 2 and 3 peers.• Help Desk: Maximize uptime, troubleshoot customer problems (desktops, servers, devices)• Network Connectivity and security: Cisco: switches, routers, firewalls – Checkpoint security appliance, Barracuda NG Firewall, Palo Alto, Juniper: switches, firewalls – Stated-based firewall knowledge and real-world experience• Server Administration: VMware, Citrix, Exchange 2007/2010, remote monitoring, maintenance• Backup Administration: Netbackup – Backup reporting• On-call rotation

Portland, Or, Us

Monitoring of critical business systems, serving the power needs of most of the Western US.• Unix/Linux• Active Directory• Nagios, SCOM• People Soft• SharePoint• Powershell• Windows operating systems.

Suwanee, Georgia, Us

Technical support rep. of Unix based systems, used by the largest cable providers in the country, to monitor network outages and subscribers.• Java Server Pages: Apache, Tomcat, Solaris• SQL query building and analyzation• Solaris/Unix/Linux server platforms• Troubleshoot monitoring system problems• TCP/IP Networks and routing knowledge• Cable system devices and technology: SNMP configuration/monitoring, DOCSIS• On-call rotation• Installation and Configuration of Uptime monitoring platform• Design and Implementation of team Wiki server for documentation

Salem, Oregon, Us

Equivalent to IS 5 state position. Providing analytical and technical support for operating, maintaining, and installing information systems. Designing and constructing new systems, or modifying and enhancing existing systems. Use Remedy Action Request System for tracking, creating, assigning, and completing support requests for 300+ users and systems. • Desktop Replacement Project: Extensive PC replacement project – Windows imaging of new PCs – Configuration and installation of new systems – Accurate documentation and record keeping• Desktop Support: Troubleshoot, train, and otherwise assist users with day to day PC issues and requests – Software installation – Hardware upgrades• Communications: providing the connections that link systems, including data, voice, image and video.• Operations: day to day functions including such things as installation, performance monitoring, access, daily security, back-up, scheduling, inventory management and processing orders• Strategic planning, addressing issues such as resource utilization, disaster planning, new technologies, acquisition strategies, change control management, system performance, and overall security.

Data entry of consumer credit reports.

Bs, Computer Science/Multimedia

Computer Science

Computer Science