Admin of 80 user instance used by Admissions, Advising, Program Directors, and third-parties to increase applications, decrease processing time, and grow retention. Designed and built integrations through iPaaS to Banner (SIS) and Moodle (LMS) with bi-directional data flow. Wrote SQL scripts for extracting Banner data for reporting and integration into Salesforce. Created and updated FormAssembly forms to meet compliance and admissions requirements. Utilized SFDC declarative tools, such as Flows, to automate processes, validate data, limit record access, and build a successful one-stop-shop for Admissions and Student Advising. Served as a lead for transitioning iPaaS from Informatica to Boomi. Designed data model and processes required to integrate Norwich Pro eCommerce platform, CourseMerchant. Managed multiple support roles consisting of analysts, Jr. Salesforce Admin, and the Application Management Team responsible for all admissions operational processing.

Handled all day-to-day requests with end-users including training, reporting, duplicate resolution, user and permission management, and process improvement. Worked independently on enhancing Salesforce instance functionality, such as building out a process for Graduate Transfer Credit during Application Reviews. Assisted in requirements gathering, testing, and rollout of large scale projects such as an iPaaS integration (Informatica) between Salesforce and Banner.

Analyzed, designed, implemented, and tested system functions and processes to enhance University operations. Documented and provided training on new procedures and software integrations. Troubleshot bugs and sought resolutions to meet business requirements. Built and designed integrations between multiple databases, software, and web applications. Developed SQL queries and assisted in user acceptance testing within Argos reporting software. Created department test plans for Student Information System (Ellucian Banner) updates. Served as chair of Banner User Group. Managed role and account management within University LMS, Moodle. Handled Moodle course management and enrollments for ten yearly starts while collaborating with Academic Operations and Instructional Design teams. Was a leading member on multiple projects including implementing Salesforce and upgrading to Banner 9.

Served on the Application Management Team to provide data management of prospective student application packages through the enrollment lifecycle. Examined credentials and supporting documents to verify authenticity. Maintained information among multiple systems including: Ellucian Banner, Hyland OnBase, and Hobsons ApplyYourself. Assisted external departments by automating processes via Excel macros. Utilized Argos to provide data reports on all information related to applicants. Collaborated with other offices to develop policies and procedures necessary for maximizing productivity while maintaining Norwich University’s high standards.

Oversaw the daily workflow of application processing for the Undergraduate Admissions Office from the stage of inquiry to deposit. Served as team lead to delegate task priority and supply status reports to Senior Associate Director. Recruited, hired, trained, and managed work-study students and temporary workers. Was responsible for daily application maintenance within the University's ERP system including: imports, data entry, document processing, communication codes, and troubleshooting. Served as the primary contact for the team outside of the department to ensure a smooth admissions experience for all prospective students. Used CRM to respond to applicant-related requests, track prospect interest, record campus visit history, and generate reports. Created and maintained hard-copy filing systems for applicants and credentials.

Supervised work-study students and completed mailings towards prospective students. Updated student applications in the college database and CRM. Used CRM to track, view, and research targets for marketing campaigns. Assisted co-workers with interoffice technical support. Scheduled tours, interviews, and information sessions. Ordered all office supplies, stationary, and materials. Managed all invoices, check requests, and payment orders.

Managed all hard copy and digital guide distribution to a nationwide audience. Created email blast campaigns to members and potential advertisers. Developed relationships with clients to promote high retention while gathering materials required to publish our media. Researched new advertisers and members through social media, search engines, and printed publications. Transitioned online guides to new digital media publishing software. Created and edited webpages using HTML/CSS. Provided technical support including software updates, VoIP training, and troubleshooting on Windows and OS X. Worked with data between multiple CRMs such as Salesforce and YourMembership.