Jesse Burrows Email & Phone Number

Troy, Michigan, Us

Responsibilities:-In charge of IT Department and building operations for Grand Rapids location.-Manage vendors, contracts, and invoices.-Implement and maintain GLBA, GDPR, and other compliance regulations.-Email Security.-Review and implement security practices for firm.-Review and implement security training for firm.-Phone System and Network Infrastructure.-IT budgeting, licensing, and purchasing.Skills:-Identity Management, SSO, and Two-Factor.-Email Security.-Project Management.-Planning for future technology to support the business by making calculated decisions today.-Communication with staff and other departments.-Identifying risk and communicating that to non-technical staff.-Working with departments to understand workflow needs, find solutions, and implement them.-Contract planning and review.Accomplishments-Migrated to colocation to support security policy, disaster policy, and business continuity plan. -Built services into cloud to support ease of growth and management overhead.-Maintained high service quality and SLAs through several large migration projects.-Merged IT infrastructures for business merger with limited downtime.Memberships:-Information Technology Management Association (ITMA)

Troy, Michigan, Us

Responsibilities:-Support the network and all devices connected to it-Support business applications-Keep hardware and software up to date-Backups and data restoration-E-mail security and continuity-Ongoing user training-Research solutions and negotiate with vendors-Review contracts/quotes -Research and order equipment-Involved with technology implementations with various departments-Other duties related to the building/infrastructure or as assignedSkills:-Windows Sever-Active Directory (Users, Computers, Printers, Servers)-DNS, DHCP, Group Policy, application deployment-Bitlocker-Service Desk Plus (ITIL helpdesk software)-Desktop Central (application deployment, patching, configuration profiles, inventory)-OpManager (Network monitoring)-Meraki Cloud controller and access points-Cisco switches-Cisco Call Manager-Fortigate Firewall-Vmware-Veeam backup software-Dell AppAssure backup software-Image creation and deployment for Windows devices-FOG (Free Open-sourced Ghost) Image Server-CCH Software Suite (Tax, Engagement, Fixed Assets, Practice Management)-Knowbe4 User training-HP Managed Print Service (Setup and Administration)-iChannel (Document, contact, and client management)-Kaspersky AV

Wyoming, Mi, Us

Responsibilities:-Support the network and all devices connected to it-Application and hardware support-Support and further the district vision of 1:1 devices for students and staff-1400+ devicesSkills:-Servers and VMware ESXi hosts-EquaLogic SAN-Active Directory (Users, Computers, Printers, Servers)-DNS, DHCP, Group Policy, application deployment-Migrated from Novell to Active Directory in summer 2012-Novell eDirectory (Users, Computers, Printers, Servers)-Novell application deployment-Novell ZENworks-Web Help Desk-Stoneware WebNetwork-Cisco Wireless Controller and Access Points-Cisco switches-Watchguard Firewall and WebBlocker-iBoss Web Filter and Reporter-Unitrends backup appliance-Google Apps domain for staff and students-Image creation and deployment for Windows, Ubuntu, and Apple devices-FOG (Free Open-sourced Ghost) Image Server-NeDi Network Discovery Suite (network mapping, inventory, configuration management)-Absolute Manage (application deployment, patching, configuration profiles, inventory)

-Advise and support all technical aspects of the conference.-Ensure attendees and speakers are comfortable with the technology available

Responsibilities:Deploy and troubleshoot integrated systems (Rack mounted equipment, associated software, projectors, LCD, touch screens, video distribution, digital signage, document cameras, video over CAT-5, video conferencing, polling systems, amplifiers and speakers)Skills:-Onsite Support-Logging Trouble Tickets-Customer Training-Computer hardware and software deployment-Networked devices-Control system configuration-Network configuration-Data Backup/Recovery-Active Directory Administration-Technology Deployment-Documentation-Rack drawings, wiring diagrams, device configuration/specifications, instructions, bid specifications, and room outlines in AutoCAD-Pulling cable, wiring, cable management, and termination CAT-6, RJ-11, DB9, DB15, RS232, IR, S-Video, BNC, RG-6, RG-59, Composite, 3.5mm&1/4” Audio, and XLR

Mba, It Management

Bachelor Of Applied Science (Basc), Computer Networking/Network Security

Information Technology

Diploma