Jesse Carpenter Email & Phone Number

Thomasville, North Carolina, United States

Respond to support tickets and resolve end-user issues in a timely mannerInstall, upgrade, and troubleshoot Microsoft WindowsSupport various hardware peripheralsSupport all company software applicationsMaintain asset inventoryMaintains clear and concise documentation of end-user instructions and issuesFollow and enforce IT policiesProvide training to the end-user community

Greensboro--Winston-Salem--High Point Area

• Provide excellent on-site customer service and support to all end-users.• Work closely with project management and Epic application teams to understand Field Service support needs.• Travel to site-specific hospitals and clinics to support the device mapping Inventory, hardware refresh deployments of equipment, Epic “TDR” script testing to ensure correct application installation and provide go-live support.• Document with accuracy in the field for inventory and troubleshooting related activities.• Testing workstations and peripheral devices, using Epic software modules and executing Epic test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected.• Imaging of thin clients in the field to iGel operating system.• Imaging/Configuration of iPhones for Rover deployment.• Providing detailed information on assigned tasks including inventory, deployment, and testing results on each workstation or device, using Epic modules and Epic test script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution.• Understand expected result and document failures effectively based on test script requirements.• Utilize MS Office 365, ServiceNow, and other tools like MS Visio to plan and evaluate hardware and software needs across the organization. • Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis.• Potential transport of IT equipment utilizing consultant technician’s personal vehicle to offsite locations (small peripheral devices to be deployed in offsite clinics)

Greensboro, North Carolina, United States

• Help customers with network set up for multifunction printers.• Set up SMTP/SMB profiles according to customer needs.• Installing print drivers locally or on a printer server.• Multifunction printer support and maintenance as required.• Troubleshoot IT/Networking issues with multifunction printers.• Set up and installation of reporting software.• Hardware replacement of boards, memory, HDDs, and wireless components.

Greensboro, North Carolina, United States

• Diagnose and repair Lenovo Chromebooks and Laptops.• Replacement of computer hardware.• Install SHIMs, Linux, and other software to test functionality.

Jamestown, North Carolina, United States

• Oversee a team of 5 to 10 shipping employees.• Building to building transfers.• Hands on training for new hires.• Setting up daily shipping floor with next day loads.• Whatever is needed to ensure day-to-day operations.• Cherry picker and forklift operation.• Closing out trips as they are finished (up to 20-25 trips daily).• Researching and finding missing/misplaced items.• Customer service through warehouse customer pickup.• Shipping floor housekeeping (trash and cardboard compactor operation/trainer).

Greensboro, North Carolina, United States

• Managing 25 team members in shipping role and 30 in city counter role.• Ensuring that all products are loaded accurately.• Ensuring on time departure of trucks (18 trucks/day in shipping, 10 trucks/day in city counter with multiple routes).• Managing pickers, route drivers, and interacting with customers.• Trainer for job duties and heavy equipment operation.• Active on the safety committee.

Associate Of Science - As, Computer Science And Mathematics, 4.0 Gpa

Activities and Societies: Phi Theta Kappa - International Honors Society

High School Diploma, Science/Mathematics