-Managed and oversaw the post sale workflow once the contract is signed.-Facilitated the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible.-Built and managed the client relationship during this onboarding experience to exemplify our Customer Obsessed value.-Coordinated with both restaurant owners and internal GH teams to get restaurant accounts built and live on the platform. (Examples of internal collaboration included scheduling photoshoots, partnering with the logistics team to ensure equipment is shipped, and working with the Sales team to confirm restaurant submissions are valid.)-Influenced Restaurant Owners and provide insights on the value of getting onto the platform as quickly as possible to align with your goals and company goals.-Proofed contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal responsibilities.-Provided guidance to Restaurant Owners on their menu content, self-service tools, and different features Grubhub offered.-Trained Restaurant Owners on platform capabilities and how to use the products.-Served as a point of contact to troubleshoot any issue or difficulty experienced during the setup/activation process (i.e tablet issues, billing issues).-Answered inbound inquiries via phone or email and provide direction as needed.-Created and maintained multiple types of high quality content to support onboarding of new accounts while upholding Grubhub style standards and department policies.-Provided feedback on daily workflows, processes and opportunities for team optimization.

-Managed social media accounts and created social media content for daily postings-Increased social media following by 3,000 in 10 months, and an average of 180 likes per post-Account received shoutouts, promotions, and likes from well- known influences in the field-Interacted with other companies through their social media accounts for collaboration opportunities

-Provide excellent customer service to all guests-Collaborate with other staff on daily tasks-Receive daily shoutouts from managers and employees regarding work performance-Engaged guests in conversations about daily specials and promotions to increase sales

Collaborate with a high-value portfolio of restaurant partners to help them realize their full potential on the Uber Eats platform through product adoption, customer satisfaction, development of new sales opportunities, and retention.Utilize dashboards to monitor business and operational impact, and use those insights to provide operational guidance, including live consulting to help streamline delivery operations.Identify opportunities and recognize additional revenue potential, including up-sell and cross-sell of related products.Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners.Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap.Work closely with key cross-functional teams including Sales, Onboarding, Support, Marketing, Operations, and Product teams to help define, develop and execute effective strategies that drive increased value for restaurant partners.Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners.

Responsible for internal escalations from Onboarding, Sales, Central Ops, and Marketing. Provide a white glove support experience. One of the top performing agents in the line of business.Uber — May HQ COESelected to be a part of the group of top performing agents to showcase our talents at HQ. “Jesse was a fantastic host! It's great to see the quality of people we hire at Uber. He was smart, passionate, engaging, kind and all around an all-star!”Uber — ERG ParticipationLos Ubers Cultural Chair, Green Team Communications Lead, Pride Social CommitteeIdentify cultural calendar and work with chapter leads to celebrate holidays and events, build relationships to create programming for chapters, create brown bag lunch discussions. Identify tactics for communicating sustainability to site. Manage relationships to create a site culture where the majority are conscious of the Green Team’s efforts and broader environmental issues. Foster a cohesive community by organizing fun, interesting events for the entire community so colleagues can meet and socialize with each other.

Delivered high-quality service across multiple support platforms (email, chat, phone). Passionate advocate for users while answering any questions that came my way. Demonstrated empathy to frustrated users while solving problems and addressing unsatisfactory experiences. Built loyalty among new users. Triaged issues and escalated them when necessary. Continuously performed in the top 25%.

-Worked closely with Account Executive to create a strong social strategy to increase social media presence for clients -Managed social media content for 15+ clients-Developed engaging copy for social media posts for our clients to draw more attention to the account-Analyzed daily trends and current events to formulate engaging content-Recorded organic and paid posts, to monitor and compare which tactics and strategies were most engaging and relevant