Jesse Hohaia Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Currently assessing staff on the following qualificiations through ServiceIQ:- Visitor Savvy Limited Credit Program, Level 3- NZ Certificate in Tourism Visitor experience, Level 3 and 4- NZ Certificate in Business Introduction to Team Leadership, Level 3- NZ Certificate in First Line Management, Level 4

Auckland, New Zealand

Managing the Customer Care team, resolving product or service problems on behalf of thl to enable a suitable resolution for our customers travelling for both Australian and New Zealand rental businesses. Also managing and driving training outcomes for New Zealand Rentals across all three branch locations (Auckland, Christchurch, Queenstown).

Auckland, New Zealand

My role involves leading 2.5 FTE who investigate and respond to a range of communication for our customers which are both Rentals New Zealand and Rentals Australian customers who have traveled in either a Maui, Britz or Mighty Campervan. The types of communications the team deal primarily with are:- post travel queries- social media posts- net promoter.

Auckland, New Zealand

• Leading a team of 5-9 staff who champion exceptional customer service delivery to our customers. My team provides high quality on road customer support at all times ensuring that customers' issues and needs are.
• Basic problem solving
• Technical troubleshooting
• Mechanical breakdowns
• Single vehicle and third party accidents
• And much moreMy teams contribution in providing an unforgettable holiday is ensuring our customers issues are dealt with effectively and the disruption to their holiday is minimal. Show less

My role as a Team Leader in the Contact Centre has been a great one. Going back to where I started out seven years ago has enabled me to use my knowledge and expertise to help our people. It has also enabled me to inspire and motivate others with my story to work on their dreams and goals. My role has required me to lead, coach and mentor a team of up to.

As part of another development opportunity as a Team Leader in the Contact Centre Lead was seconded for just over six weeks in to the role as Acting Work Force Planning Manager. The secondment required me to lead and coach a team of 4 technical experts and one administration assistant. The work force planning team plans and manages the schedules of approx..

Provide quality customer service to the public using my knowledge of process, policy and legislation. Communicate with customers through a range of channels such as phone, email and written correspondence. From 2008 - 2010 I was a customer service representative in the Contact Centre and from 2010 - 2013 I was part of the correspondence team responding to.

As part of my personal development I was able to lead and support a team of peers, up to 13 Customer Service Representatives for three months. My secondment required me to manage workflows across multiple products and applications types, report of team functions on a daily and monthly basis to our management team, manage leave and ensure the team met their.

New Zealand Certificate In Maori Business Management Level 3

Nz Certificate In Tikanga (Mātauranga Māori) Level 3

Certificate In Adult And Tertiary Teaching, Adult And Continuing Education And Teaching, Level 5

Certificate In Adult Education, Adult And Continuing Education And Teaching, Level 4

Certificate in Adult Education Level 4

Certificate, Business Administration And Management, General, Level 4

Certificate in First Line Management Level 4

Certificate, Business Administration And Management, General, Level 3

Certificate in Business Administration and Computing Level 3

Certifcate, Contact Center Operations, Level 3

Certificate in Contact Center Operations Level 3

Certificate, Business Studies, Level 5

Certificate in Business Studies Level 5

Education record