Jesse V. Email & Phone Number

Chantilly, Virginia, United States

Perform daily network systems administration tasks including configuring and managing the site’s firewall, VPN, RSA 2FA, switches (Cisco and Netgear), vulnerability scans, remediationAdminister centrally managed Windows AD: create and configure users, groups, and OUs directly or with GPOs, including resetting passwords and assigning permissions; audit.

Herndon, VA

Provide direct daily support and on-call rotation support for Harmony/ESM environments, including:- Software configuration, development, troubleshooting, including software/hardware firewalls, load balancers, switch configurations, involving cross-checking metrics and logs across multiple systems.- Detailed reports in tickets with log excerpts, screen.

Provide Linux consultations, IT and security architecture designServer hardening (IPTables, fail2ban configurations for password-only SSH authentication, closing/changing of ports)User and group administration and network, file, and other resource access privilege configurationCentOS/RHEL 6 to 7 upgrades

Managed implementation of Symantec DLP software, fine tuning, upgrades and troubleshooting.Extensive client training of best practices.Provide direct daily support for INSIGHT DLP appliances, including:-Hardware configuration, troubleshooting, upgrading, across multiple iterations of appliances-Software configuration, development, troubleshooting.

Direct accountability for management of over 60,000 individual IP addressable assets.Spearheaded complex IT infrastructure projectsLed vendor engagement to resolve various return merchandise authorizations (RMAs) and provided streamlined internal process implementation.Expert hardware troubleshooting skills including Cisco and Supermicro servers, as well.

New position at Federal datacenter site, continuing as Shift Lead.Federal Site service level agreements (SLAs) and walkthroughs held to a much higher standards/requirements. Held record for the highest number month-to-month of tickets and transactions worked at the site (including remote tickets and transactions).Hand-selected member of the elite GoLive.

In addition to previous duties as Senior Technician:Held responsibility as a shift lead for 20,000 local customer servers, and indirectly for over 100,000 customer servers company-wide (largely Supermicro), as well as internal infrastructure equipment (Juniper, Cisco, Arista, Palo Alto, etc.)Successfully led team as shift lead, a role that included.

Assisted customers over the phone, via direct email, and through the SoftLayer custom ticketing/automated transaction management system, with such tasks as modifications/upgrades, issue resolutions, and assistance during large-scale customer-requested upgrades.Expanded multiple rows of server infrastructure racks at a time, hundreds of U's of servers per.

Management Information Systems, General

Information Technology

Business Information Systems