People Leader: Directed a team of 10 volunteers in daily tasks including creating tent grids and dining spaces for event attendees. Managed team needs (water, food, rest) to ensure each team member's emotional and physical well-being.Project Management: Ensured my team's tasks were completed in a timely manner to ensure other teams relying on our work had the resources they needed. Facilitated feedback to iterate and improve the way our team worked.

I was not satisfied with management as my job so I decided to make it my hobby as well.People Leader: Co-led a team of six responsible for all conference volunteers. Mentored team members to grow their leadership, management, and operations skills. Triaged day-of-conference operations concerns to improve event experience for 2,300 attendees.Program Management: Redefined conference volunteer roles, built shift schedules, automated shift sign-up, and sourced 300 volunteers to ensure 1,200+ volunteer hours across three days of conference functions went smoothly. Documented all processes to decrease onboarding time for future conference organizers.Project Management: Conducted weekly team meetings to ensure tasks were completed on time. Represented team interests in weekly leadership meetings to provide visibility for key stakeholders and remove blockers.

Program Management: Audited and updated engagement documentation to decrease business risk of information silos and decrease onboarding time for new employees. Transcribed one-off trainings to increase ease of reference and decrease onboarding time for new employees. Leadership: Collaborate with client stakeholders to enable teams to take action on cloud cost management opportunities.Product Development: Identified and collaborated with key stakeholders on standard operating procedures to increase stakeholder engagement in processes and ownership of documentation.

Content Creation: Created content to educate FinOps practitioners on social aspects best practices. Audited learning & development materials to increase new practitioners’ understanding of FinOp.

Program Management: Drove cross-team engineering efficiency improvements via behavior change to increase engineer velocity 5%. Worked closely with leadership to implement the cloud costs support systems needed for a continuously growing company.Leadership: Created standard operating procedures for FinOps work to decrease business risk of siloed knowledge, and increase productivity.Product Development: Translated high-level FinOps vision into specific, actionable steps to help teams accomplish company goals.

People Leader: Led team of two FinOps consultants. Built strong working relationships with senior leaders across business functions to fine-tune cross-department collaboration processes. Guided team priorities with key stakeholders in quarterly business reviews and planning sessions to increase client experience without increasing employee workload. Developed and delivered growth strategies for optimizing processes, increasing business context and transparency, and improving employee morale.Program Management: Worked with department leaders to translate corporate strategy into standard operating procedures that reduced employee onboarding time by 30%. Built a culture of sustainable continuous process improvement to eliminate bottlenecks, increase efficiencies, reduce cost, and improve operational efficiency. Established department KPIs to provide concise and effective communications to key stakeholders on department status, issues/risks, and accomplishments. Designed, scoped, and modified engagements to meet client needs. Content Creation: Created four blog posts and bi-weekly Twitter campaigns to engage with the community, distribute knowledge, and establish Duckbill Group consultants as FinOps experts. Edited, clarified, and proofread six reports and two blogs per quarter for content continuity, consistency of tone and style, grammatical and spelling accuracy, appropriate use of formatting, technical language and/or naming conventions.

Cost Optimization: Reviewed cloud architecture and product roadmaps with client stakeholders to identify optimization opportunities that saved clients 20% on average off their monthly cloud spend.Strategy: Interviewed and collaborated with subject matter experts and cross-functional stakeholders to identify clients’ cloud engineering processes, cross-team dependencies, and business goals. Aligned stakeholders across multiple departments to prioritize company strategy against high-impact cloud optimization opportunities that improved unit economics by 20%. Data Analysis: Analyzed client spend data in tools including Cost Explorer, Tableau, and Cloudability to uncover cloud spend anomalies, optimization opportunities, and usage patterns. Created automated cloud spend reports for leadership and Engineering to understand spend and measure optimization efficiencies and operational excellence.

Community Engagement: Hosted a weekly podcast segment teaching FinOps content including big-picture FinOps ideas, community questions, and concrete action items for a variety of audiences.

Project Management: Represented Platform team in bi-weekly cross-functional roadmap planning meetings to provide visibility into Platform team’s project capacity.Emotional Intelligence Training: Facilitated weekly discussions educating employees on the importance of emotional intelligence for operational efficiency, effective communication, and cultural inclusion. Shared simple techniques employees could start practicing immediately after each session.

Program Management: Facilitated discussions on technical operations and application architecture. Championed engineering best practices within the team and company. Created and delivered technical presentations that explained DevOps initiatives to partner teams.Technical Writing: Gathered information from technical and nontechnical subject matter experts to develop, organize, and write process documentation. Translated verbal information into clearly written procedures.Cloud Architecture and Delivery: Revamped application infrastructure architecture and CI/CD pipeline to reduce deployment errors by 80%. Re-designed monolith application as microservices.

CI/CD Implementation: automated creation and configuration of application resources with Chef to increase development velocity 40%.Strategy Development: Authored and presented two strategies for improving employee efficiency.

Project Management: Audited application Chef cookbooks for compatibility, and upgraded application servers to Chef 11.10.

Project Management: Oversaw migration to new technology solutions (ISP/VoIP solution, Google Apps for Business, and TrendMicro), co-wrote training documentation for each solution, and trained all end users on each solution.Operational Improvements: Designed and maintained standardized internal onboarding procedures and forms, trained hiring managers on new procedures, and trained all new employees on proprietary company software.

Documentation and Process: Streamlined client documentation and procedures for configuring end user equipment.Technical Consulting: Identified end users technical needs and helped them accomplish their goals.

Product Development: Contributed to design, implementation, and maintenance of tenant networking infrastructure. Organized and maintained internal database of IT hardware and software.Strategy Development: Planned and audited company products and services.