Lead a team of 18 in identifying, adjudicating, and resolving revenue cycle issues.

• Significantly enhanced the internal audit and compliance program by expanding the scope of internal audits, evaluating processes, investigating issues, and providing useful feedback and training• Obtained the HCCA designation Certified in Healthcare Privacy Compliance (CHPC)• Improved the reporting and trending of audit results, providing better insight for the Compliance Committee and department management• Oversaw an in-depth review of 171 company policies and procedures (87% were updated or archived)• Facilitated compliance training with added emphasis on HIPAA privacy for 400+ employees

• Developed customized reports, budgets, forecasts, and tools using advanced Microsoft Excel skills to highlight operational results and improve the efficiency and effectiveness, collaborating with all levels of the organization • Oversaw monthly distribution of 100+ reports to sales, accounting, logistics, utilization management, etc. • Prioritized and completed 75+ projects annually 2014-2017• Received President’s Award for co-creating the Cost of Service model to allocate all company expenses to every order and quantify business development opportunities• Created process to reduce average time of new item add requests by 50% from 10 days to 5 days• Developed management reporting and dashboards that highlight operational results and trends

• Managed third-party billing department of 17 employees, ensuring necessary documentation and insurance payer requirements were met for reimbursement, improving department efficiency by 13%• Created new ways of monitoring department efficiency and accuracy, reducing claim denials by 28%• Implemented personal one-on-one development of staff, resulting in several employee promotions

• Oversaw purchasing efforts for 5 regional distribution centers, 75+ vendors, $5M+ inventory value, analyzing market and delivery conditions to determine present and future supply availability• Successfully managed 50+ product conversions, recommending preferred products to maximize profits• Evaluated product reimbursement to recommend preferred products to maximize profits• Managed inventory value to maximize corporate cash flow• Negotiated with vendors on pricing and delivery, developing new supply sources when vendors were inadequate

• Led contact center sales department, achieving record sales 5 of 12 months in 2010, exceeding $100M in annual sales for the first time, increasing year-over-year sales by 11.9% and surpassing budget by 3.8%• Managed personnel, operations, and activities involving 50+ call center staff• Assisted with development of short and long-term goals for contact center sales department• Coordinated and monitored departmental training of employees and supervisors• Managed quality control program to ensure top-notch customer service and compliance

• Coached and developed a team of 12 sales people, exceeding a yearly sales plan of +$10M, averaging 12% sales growth, and rose from #39 of 39 to #15 of 39 in the 2009 SoCal district rankings• Exceeded sales targets through customer service and the development of positive relationships • Increased district dollars per hour by 13%• Served as the zone’s sales methods expert for Walmart and Sam’s Club