Jesse Nash Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Belmont, Ca, Us

Administrating, update and support unique component of our platform based on Linux and Windows OS, oriented on voice and fax telecommunication services for customersParticipation in projects intended to improve infrastructure, integration of new systems and softwarePerforming pre-production tests in Staging environmentsDeploying, configuring, and maintaining of voice and fax services, equipment and devicesResponsibility for software and hardware capacity expansionKeeps a keen eye on the monitoring systemsSolves any problems that arise in services

Belmont, Ca, Us

• Responsible for on-site day to day operations of the SRE NOC over the weekends during peak NA hours• Monitors network to detect system issues and/or alarms.• Investigates issues down to root cause and responds to alerts/alarms according to StandardOperating Procedures. • Swiftly resolves issues or escalates to the appropriate business partner when requiring further attention.• Provides analysis and support in resolving complex VOIP/voice or data issues.• Implements restoration procedures to prevent data and VOIP/voice processing troubles.• Professionally interacts with business partners, vendors and customers to facilitate swift resolution of issues.• Promptly enters new data and updates for tracking purposes into multiple trouble ticketingsystems (IMP, Jira and Salesforce), ensuring accurate and up-to- date information.• Effectively documents all steps taken to resolve identified and/or reported issues.• Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc.)and directs reports and information requests appropriately.• Assists in the tracking of scheduled network maintenance procedures.• Provide prompt resolution to issues to maintain SLA time frames

St Augustine, Florida, Us

• Provide Network support for small - medium size businesses• Help scope projects and execute IT integration plans. Provide solutions for customized DRPs and BCPs.• Troubleshoot Faxing, Star2Star VoIP, PBX, and Cudatel service issues• Router/Switch / Cisco ASA Firewall/ UPS support• Provide AD/DHCP/DNS/Exchange server support for hosted clients• Exchange/Office 365/ Skype for Business installation and support. Google Admin support.

Woodland Hills, Ca, Us

• Provide Technical Support for Hospitals, Surgical Centers,Outpatient Surgery Centers, as well as Physician Offices• Provide IT support for MedTek employees• General Customer Service for MedTek's medical transcription service• Install and troubleshoot services on EMR database services (Vision, Advantx, Amkai, ect)• Support SFTP, HL7, ADT, SIU, and other export/import functions.• Supply training for multiple EMR/Coding systems (AllScripts, Care Cloud, Practice Fusion, Vital Axis, MediTech, TransPortal,ect)

Los Angeles, Ca, Us

• Run sales analysis and sales projections.• Handled W-2, I-9, Paychex and other employee paperwork• Created employee schedules and handled escalated customer service situations• Provided intelligence to corporate office on sales patterns and payroll to sales ratios. • Worked directly with POS software Light Speed and Paychex payroll system.• In charge of computer and network maintenance, security audits and software rollout

Bachelor Of Science (B.S.), Information Technology

Bachelor Of Science (B.S.), Biochemistry And Molecular Biology