Jessee C. Email & Phone Number

Chicago, Il, Us

* Design and create unique and attractive candles* Create, package, and ship inventory and custom orders* Maintain the company website and social media accounts

Glenview, Il

* Hire and oversee Member Services team, including full-time, part-time, and seasonal staff in multiple reception locations* Write schedule for Member Services department while adhering to budget constraints* Offer exceptional phone, email, and in-person customer service to club members and guests* Enter and manage dinner and event reservations* Design signage, menus, advertisements, and various other digital and printed materials

Northbrook, Il

* Transitioned new clients into the Specialty Guideline Management program by verifying and entering all client carrier specifications and medication coverage options into Caremark's proprietary, multi-platform content management system* Managed transition records of all past and current clients* Improved client accuracy substantially by creating a centralized Excel database to track product options for thousands of clients* Answered inquiries and performed troubleshooting as needed

Northbrook, Il

* Digitally distributed all incoming faxes for the Special Case Review Unit according to therapy and health plan using proprietary CAS database* Assisted in various Quality Control duties as needed* Received a Caremark Trio Award for professional input in a colleague’s Six Sigma Certification project, August 2011

* Created and edited web content to be asthetically appealing and easily accessible* Proofread sporadic blog entries for grammatic errors and clarity prior to online publication

* Offered personalized customer service through phone and e-mail, answering questions regarding product price, availability, and tracking* Settled customer conflicts and returns with diplomacy, adhering to company policy, to ensure overall satisfaction* Quickly and accurately entered customer purchase orders into multilevel computer database, over 100 per week on average* Provided backup support for the company’s three additional regional branches, occasionally doubling or tripling the daily workload

* Assisted undergraduate, graduate, and international students in developing, organizing, and proofreading writing assignments and research papers* Performed clerical duties efficiently and completely as needed

* Instrumental in connecting prospective employers with students and alumni by effectively maintaining the University’s online job database * Collaborated with staff in the development of clear, expressive marketing and public relations materials* Proofread and edited newly created Student Guide in preparation for publication, as well as created student and employer tutorial materials

* Wrote promotional and informational reviews of child and parenting products to be published in the magazine’s “Get This” section* Accurately researched product availability and price information* Proofread and edited copy prior to publication

* Ensured customer satisfaction by managing orders and cash transactions in a personable manner* Prepared food and performed custodial services

* Measured and prepared film chemicals* Facilitated a positive store experience by providing instruction and assistance to guests using digital photo machinery* Developed and prepared orders according to desired specifications