Jesse Evitts Email & Phone Number

Toronto, On, Ca

George Town, Grand Cayman, Ky

Toronto, On, Ca

San Francisco, Ca, Us

Montreal, Quebec, Ca

Provide support to a Windows/Mac user base, specifically for creative/editor users. Software supported includes Adobe CS5/6, Maxon Cinema 4D, Avid Media Composer 6, PipelineFX Qube, as well as Microsoft Office 2007, 2010, 2011. A variety of hardware supported on site: Apple MacPro, Macbook Pros, iOS devices, Lenovo portables and desktops, Windows Server 2003/2008 based servers, and network hardware.Took a proactive approach towards issues by maintaining all OS updates/app updates centrally, and remotely monitored system performance.

Fort Lauderdale, Fl, Us

Served as senior onsite support person for desktop/executive client relations, as well as onsite infrastructure engineer for a US-based multinational ad agency in an AD environment. As Senior Desktop Support, ensured compliance with corporate policies. Desktop users were primarily MacOSX based, with some Windows7 users. Software used was Adobe CS4/5/6, Office 2004/2010/2007/2011, as well as industry specific programs such as BBM and Infosys. Responsibilities included migrating users from one domain to another, virtualizing older servers using Microsoft HyperV technology, managing onsite switches (HP procurve), managing Macs through JSS/Casper. Also migrated users from in-house Exchange server to MS Office365 hosted solution. Other technologies supported were in-house phone system, Polycom videoconference solutions, and AV hardware.

Cupertino, California, Us

Oversaw the growth of the Genius team from 6 Genii a significantly higher number, as well as receiving 13 ‘crystal Apples’ for team performance for being in the top 5%of the chain six quarters in a row. Also became Genius mentor for Canadian market, assisting with new store openings, new Genius training, and providing post-opening support via email/phone. In store responsibilities include scheduling, ordering supplies, strategically maintaining inventory, dealing with customer escalations, providing feedback to management in regards to team performance, assisting customers at the Genius bar, performing repairs, and providing on-site assistance to corporate IS.

Leader of 3 person team responsible for all computer systems used by broadcast department in a shared Windows/Macintosh environment connected through a combination of wireless Ethernet, 100mbit, 1000mbit, and Fiber technology. Windows-based video systems include Leitch VR 330 video servers, Matrox Digisuite-based systems, and a variety of Toshiba notebooks. Other systems include Macintosh G3s and G4s(PowerMacs, PowerBooks) running Adobe After Effects, Photoshop, as well as Apple Final Cut Pro, and Digidesign's ProTools LE. Responsibilities include:*updating/troubleshooting software, systems*evaluating relevant technologies and making purchasing recommendations*liaising with suppliers to rectify ongoing issues*maintaining onsite presence during live broadcasts*assisting in wiring of control rooms, mobile tear down

Managed a team including two technicians for company division building WindowsNT4/2000-based turnkey broadcast automation systems. Responsible for scheduling system builds, final QA check of units prior to shipping to customer, providing third level support to broadcast clients such as NBC, BBC, CNN, ABC, and CTV. Other responsibilities included:*sourcing/liaising with suppliers for all system parts*hardware/software evaluation*providing onsite support/training/installation*dealing directly with hardware suppliers to resolve technical issues*creating system configuration/disk imaging policies *creating test scripts/lists for final Quality Control

Served as SQA on a Windows NT4-based nonlinear editing project. Duties included writing/running test scripts, testing hardware functionality, reporting bugs, making interface/useability suggestions. Used Visual Source Safe, Visual C++, Test Director.

Managed support team of 3 technicians for company division providing integration, liaison, pre/post sales support; emphasis on NT-based digital video solutions including linear/nonlinear editing systems, MPEG/MPEG2, and networking:*onsite support for call letter broadcasters, including edit suite installations*support for major accounts*sales support internally-Q&A, demos*technical liaison for OEMs to hardware suppliers*system integration of NT-based nonlinear editing systems, character generator systems*product evaluation, compatibility testing*software support, one-on-one training for new users*phone in dealer support, including problem solving and new product information *some sales and marketing*installed office LAN - 25 machines on 100baseT and Windows NT 3.51 server*setup internet access to the desktop across LAN