Jesse Felix Email & Phone Number

Irvine, CA

• A highly skilled and results-driven E-Commerce Project Manager with 12 years of experience successfully leading complex cross-functional B2B and B2C projects.
• Led various teams of professionals in successfully delivering hundreds of projects, resulting in successful on time web site launches.
• Oversaw project budgeting and resource allocation, ensuring optimal utilization of available resources.
• Monitored project progress, identified potential risks or issues, and implemented effective mitigation strategies to keep projects on track.
• Collaborated with stakeholders, clients, and team members to gather requirements, set expectations, and ensure alignment throughout the project lifecycle.

• Responsible for all E-commerce project coordination including sales consultations, kick-off, design, database integration, and long term support.
• Manage a Support Department staff of 3 technicians, 2 developers and 1 graphic designer in maintaining over 120 active clients. Services include: Managed Web Hosting, Tech Support, SEO Consultation, database.
• Manage project resources and project budget for no less than 20 projects concurrently.
• Coordinate between Sales/Marketing, Accounting, Development, Design and Customer Care Departments to complete all phases of each project to customer specifications.
• Tracked and reported on project progress to the CFO, and sales stakeholders.
• Maintained focus on product backlog and project timeline.

• Responsible for client relations and long term support on over 120 E-commerce sites.
• Ensured proper Integration of E-commerce solution with retail POS database.
• Establish, monitor and communicate all schedule related information as needed to meet project objectives during Implementations.
• Act in a consultative role to Clients and Account Management Teams during the implementation phase.
• Establish routine, ongoing communication processes as needed to ensure all project participants have current, relevant information.
• Facilitate fact-finding sessions, conference calls, and other communications as needed to lead projects to successful outcomes.

• Project management lead in delivery and deployment of education web portal during organizational integration.
• Defined and implemented portal access security.
• Identified and organized content to be migrated.
• Oversaw integration with existing IBM systems.
• Conducted worldwide test pilot.

• Responsible for all functional aspects of the Learning Management System.
• Created and managed user accounts, courses, and groups.
• Responsible for the user interface design and functionality for the Learning Management System.
• Expanded Learning Management System functionality to branch workshops and customer training initiatives.
• Oversaw training content management system and resource library.

Ft. Richardson, Anchorage, Alaska