Jesse Felix Email & Phone Number

Irvine, Ca

A highly skilled and results-driven E-Commerce Project Manager with 12 years of experience successfully leading complex cross-functional B2B and B2C projects.• Led various teams of professionals in successfully delivering hundreds of projects, resulting in successful on time web site launches.• Oversaw project budgeting and resource allocation, ensuring optimal utilization of available resources.• Monitored project progress, identified potential risks or issues, and implemented effective mitigation strategies to keep projects on track.• Collaborated with stakeholders, clients, and team members to gather requirements, set expectations, and ensure alignment throughout the project lifecycle.

• Responsible for all E-commerce project coordination including sales consultations, kick-off, design, database integration, and long term support.• Manage a Support Department staff of 3 technicians, 2 developers and 1 graphic designer in maintaining over 120 active clients. Services include: Managed Web Hosting, Tech Support, SEO Consultation, database integration and PCI compliance.• Manage project resources and project budget for no less than 20 projects concurrently.• Coordinate between Sales/Marketing, Accounting, Development, Design and Customer Care Departments to complete all phases of each project to customer specifications.• Tracked and reported on project progress to the CFO, and sales stakeholders.• Maintained focus on product backlog and project timeline.• Implemented Agile methodologies by utilizing Scrum project management for web E-commerce projects and applied Kanban practices to increase productivity and customer satisfaction.

• Responsible for client relations and long term support on over 120 E-commerce sites.• Ensured proper Integration of E-commerce solution with retail POS database.• Establish, monitor and communicate all schedule related information as needed to meet project objectives during Implementations.• Act in a consultative role to Clients and Account Management Teams during the implementation phase.• Establish routine, ongoing communication processes as needed to ensure all project participants have current, relevant information.• Facilitate fact-finding sessions, conference calls, and other communications as needed to lead projects to successful outcomes.• Provide presentations and trainings to clients and team members as needed.• Addressed problems through risk management and contingency planning.

• Project management lead in delivery and deployment of education web portal during organizational integration. • Defined and implemented portal access security.• Identified and organized content to be migrated.• Oversaw integration with existing IBM systems.• Conducted worldwide test pilot.

• Responsible for all functional aspects of the Learning Management System.• Created and managed user accounts, courses, and groups. • Responsible for the user interface design and functionality for the Learning Management System.• Expanded Learning Management System functionality to branch workshops and customer training initiatives.• Oversaw training content management system and resource library.

Ft. Richardson, Anchorage, Alaska