Jesse Figueroa Email & Phone Number

St Louis, Missouri, United States

• Designing and running reports to capture user, account, and entitlement information in Saviynt.• Testing, documenting, and implementing platform updates through ServiceNow change control.• Investigating the status of accounts, entitlements, tickets.• Testing the configuration of onboarding applications to validate Saviynt endpoints are configured correctly.Major Accomplishments• Designing a template and process to diagnose why items in a source file do not appear in an access review.

Greater St. Louis Area

Reviewing access for Oracle databases, RACF mainframe, distributed applications to ensure it is appropriate, documented, and compliant with internal policies and associated regulations (HIPAA, PCI-DSS, Sarbanes-Oxley) for SOC1 and SOC2 audit reviews.

Greater St. Louis Area

Supporting, monitoring, or carrying out projects related Identity & Access Management for the Wells Fargo Information Technology division.● Coauthored playbook to bring service accounts on multiple platforms into compliance● Evaluated applications to determine whether user provisioning functions should be centralized● Researched published control solutions for internal policies to ensure control standard requirements are fulfilled, ensure solutions are still in production use and applicable to requirements

● Manage team ServiceNow queue, created complex queries to identify Incidents requiring attention, created reports to show metrics● Provide second level technical support for multiple enterprise applications.● Test application change control requests to ensure requested work has been completed.● Manage vendor purchase order and approval log to ensure billed work was approved.● Assist in coordinating Disaster Recovery testing, penetration testing, and major releases.

Greater St. Louis Area

Service Delivery & Client Transition SupportDuties including: mapping data in client ETL transitions, troubleshooting, documentation, reporting, feature testing, release management, bug management.Supporting Applications Including:CoStar Real Estate Manager, Accurent 360 Facility, Apto (Salesforce.com customized for CRE), Intuit Quickbase for project management, and a custom .Net application.

Greater St. Louis Area

Design and maintain an SQL database to track application entitlements.Design and document data workflow to send and receive application entitlements.Generate reports quantifying project progress based on key metrics.Gather data from various departmental sources to define and scope projects.Communicate with business users to define accurate descriptions for application entitlements.Managed relationships with various business units providing source data.Major accomplishments:Reported anomalies in found data to management to reduce compliance issues.Discovered previously completed work was being overwritten due to discrepancies in data.Reported an overlooked group of entitlements missing crucial data required for compliance.Led my team to complete our project on time with minimal supervision from management.

Greater St. Louis Area

Collect business requirements, propose, purchase, install, and manage software tools, VOIP PBX, email system, and document collaboration system for the entire company.Create documentation for the chosen systems when implemented.Salesforce.com CRM administrator managing custom objects, importing leads, customizing user profiles, user roles, generating reports based on opportunities, and user adoption.Use SQL databases and spreadsheets to find patterns of fraud in transaction data, chargebacks, and network traffic to identify patterns in fraudulent charges.

Looked for a job

Weldon Spring, Missouri

Review actions taken by fraud analysts to ensure SOX compliance (Sarbanes-Oxley).Research suspect accounts to verify customer identity, compile information of possible criminal activity for security review and possible prosecution.Document incoming data requests from customers and carriers, communicated sources of issues to appropriate support groups; provided follow-up for tickets.Place proactive restrictions across multiple carrier networks to limit further losses.Major accomplishments:Identified multiple large fraud rings each involving up to 50 accounts, stolen identities, and tens of thousands of dollars in losses; several were new methods of account fraud.Collaborated with software developer to construct a tool for exporting identity research.

Weldon Spring, Mo

Analyze, verify & restrict possible fraudulent traffic processing through Verizon's network on residential, business & government accounts world-wideSupervise five to ten analysts, advise on current fraud trends, internal program issues, systems access, clarify guidelines & communicate developing problems to upper management

Master Of Science (Ms), Cybersecurity/Cyber Operations, B

Designed for students who wish to protect and defend organizations from cyber attacks. Students gain the critical knowledge needed.

Bachelors Of Science, Information Management