This is a pivotal role requiring extensive experience and profound expertise. This position involves the critical assessment, acquisition, and implementation of advanced technology solutions to enhance healthcare services, refine technology strategy and operations, optimize data management, and improve IT business operations. The primary objective is to drive substantial improvements in cost efficiency, service quality, customer satisfaction, and IT operational effectiveness.Responsibilities include the formulating, developing, and executing comprehensive IT strategies to align with organizational goals. This role includes planning, organizing, and directing the administrative operations of the IT department, ensuring efficient workflow and resource utilization. It involves implementing stringent budgetary and fiscal controls to manage and optimize IT expenditures, overseeing the implementation of facilities to ensure robust infrastructure support, and developing and enforcing robust backup, data retention, and disaster recovery strategies to ensure organizational business continuity. Additionally, the Director must establish a global information security strategy, promote security awareness initiatives, and manage cybersecurity measures to protect organizational data. Finally, the role includes managing performance, developing, and retaining a high-performing IT team to support the organization's IT goals and objectives.

This role requires a comprehensive breadth of experience and a deep reservoir of knowledge, tasked with the critical evaluation, acquisition, and deployment of advanced technology solutions. These solutions are aimed at elevating healthcare services, refining technology strategy and operations, optimizing data management, and enhancing IT business operations. The overarching goal is to achieve significant improvements in cost efficiency, service quality, customer satisfaction, and IT operational effectiveness.Responsibilities include the strategic formulation, development, planning, organization, coordination, and direction of the IT Department's administrative operations. This encompasses stringent budgetary and fiscal controls, meticulous facilities implementation, robust backup and data retention strategies, and comprehensive disaster recovery planning to safeguard organizational business continuity. Furthermore, the role demands the establishment of a global information security strategy, the promotion of security awareness initiatives, and the management of performance, alongside the development and retention of a high-performing IT team.

In this dual role, serving as both Assistant Chief Information Officer (ACIO) and Chief Information Security Officer (CISO) under the Chief Information Officer (CIO), I led the deployment of cutting-edge technology solutions to enhance healthcare services, streamline technology operations, and improve IT efficiency. My efforts focused on increasing cost efficiency, enhancing service quality, and boosting customer satisfaction, ensuring the IT Department aligned with industry-best practices.In the ACIO role, I managed the strategic planning, development, and coordination of the IT Department's operations, including budget control, facility upgrades, and the implementation of disaster recovery plans. I also established a global information security strategy and initiated security awareness programs, focusing on performance management and talent development.As CISO, I enhanced our cybersecurity posture, defining security policies, conducting risk assessments, and leading the response to security threats. This ensured the protection of digital assets and compliance with regulatory requirements.In the CIO's absence, I assumed their responsibilities, guaranteeing leadership continuity. My dual role enabled a comprehensive approach to IT management and security, ensuring our infrastructure was not only efficient and forward-thinking but also robustly secure.

This role encompasses the comprehensive management of data center systems, including hardware and enterprise applications across multiple facilities. My approach is grounded in a deep understanding of both technological and organizational requirements, ensuring the seamless operation and strategic alignment of Information Systems throughout the organization. I lead the Information Systems Staff, guiding day-to-day operations and fostering a culture of excellence and efficiency. My primary objective is to ensure the delivery of exceptional patient care and service by optimizing processes and initiatives, maintaining all Information Systems at optimal performance and availability. In my capacity, I also hold key responsibilities as the Facility Information Security Officer, HIPAA Security Officer, Chairman of the Computer Security Incident Response Team, and a member of the Environment of Care Committee. These roles underscore my commitment to safeguarding patient data and ensuring compliance with regulatory standards.Responsibilities include enhancing end-user efficiency, productivity, and system availability by evaluating, recommending, and integrating new technologies and network-based solutions. I develop, implement, and oversee maintenance and testing protocols for Disaster Recovery (DR) procedures to ensure the resilience of mission-critical systems. Additionally, I identify cost-saving opportunities by minimizing vendor dependency, fostering new strategic partnerships, and empowering our workforce. I also establish metric-based performance indicators to enhance accountability and service quality, driving our mission to deliver top-tier healthcare services through technological excellence.

This role encompasses the comprehensive management of data center systems, including hardware and enterprise applications across multiple facilities. My approach is grounded in a deep understanding of both technological and organizational requirements, ensuring the seamless operation and strategic alignment of Information Systems throughout the organization. I lead the Information Systems Staff, guiding day-to-day operations and fostering a culture of excellence and efficiency. My primary objective is to ensure the delivery of exceptional patient care and service by optimizing processes and initiatives, maintaining all Information Systems at optimal performance and availability. In my capacity, I also hold key responsibilities as the Facility Information Security Officer, HIPAA Security Officer, Chairman of the Computer Security Incident Response Team, and a member of the Environment of Care Committee. These roles underscore my commitment to safeguarding patient data and ensuring compliance with regulatory standards.Responsibilities include enhancing end-user efficiency, productivity, and system availability by evaluating, recommending, and integrating new technologies and network-based solutions. I develop, implement, and oversee maintenance and testing protocols for Disaster Recovery (DR) procedures to ensure the resilience of mission-critical systems. Additionally, I identify cost-saving opportunities by minimizing vendor dependency, fostering new strategic partnerships, and empowering our workforce. I also establish metric-based performance indicators to enhance accountability and service quality, driving our mission to deliver top-tier healthcare services through technological excellence.

Reported to the IT Director and oversaw the management of all data center systems, including hardware and enterprise applications. Managed personnel responsible for monitoring IT infrastructure and operations, including the help-desk. Provided hands-on systems administration support, system maintenance, and operations support, including BRMS backup and tape management, DAY END, MONTHEND, and FULL SYSTEM SAVES. Developed, implemented, and maintained all recovery procedures for mission-critical systems. Created system and application implementation plans for upcoming and ongoing projects to meet enterprise objectives. Established, maintained, and managed all users' accounts.Responsibilities included implementing, maintaining, and upgrading information system servers and interfaces, include administration of associated dictation systems such as Nuance Dragon DMNE and M*Modal Fluency Direct. Ensured ideal and timely resolutions for end-users through excellent management of Helpdesk staff, triage, assignment, and auditing of Service-Now and Remedy/Track-It ticket systems. Identified areas of opportunity for cost savings by reducing vendor reliance and empowering employees. Drove accountability and quality by developing metric-based performance indicators. Instituted best practice guidelines and methods for the management of servers, disk arrays, fiber channel switches, tape libraries, and other components.

This role entailed the management of data center systems, including hardware, software, Uninterrupted Power Systems (UPS), and security surveillance systems. Oversaw IT infrastructure and operations, encompassing system and network administration, LAN support, and helpdesk functions for both Local-area Networks (LAN) and Wide-area Networks (WAN). Monitored performance, configuration, maintenance, and repair to manage day-to-day network and system operations effectively.Researched and recommended new technological developments in systems administration technology, and trained technical staff on new software and hardware. Established, maintained, and managed all user accounts (IDM), and implemented and maintained Information System servers and HL7 interfaces.Responsibilities included designing, implementing, maintaining, and developing recovery procedures for all mission-critical enterprise systems. Ensured operational reliability by creating system and application implementation plans, custom scripts, and testing procedures. Provided application support and maintained system tables by coordinating with vendors and cross-functional departments to troubleshoot and resolve issues with Information Systems. Instituted best practice guidelines for installing and managing operating systems, disk arrays, fiber channel switches, tape libraries, and other components. Developed procedures to establish and maintain security, protecting systems from unauthorized use, natural events, and user abuse, including the backup and restoration of operating systems and applications. Maximized organizational benefits and minimized impacts on users and clients through effective project and schedule coordination.